| Opening for End User Support Engineers - L1 Location NYC, NY - 5 Days onsite Rate: $50-hr on C2C Max (No Negotiable fix rate) at NYC, New York, USA |
| Email: [email protected] |
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| From: Rahman, Webster Tech Solutions INC [email protected] Reply to: [email protected] Position: End User Support Engineers - L1 Location NYC, NY - 5 Days onsite Rate: $50/hr on C2C Max (No Negotiable fix rate) Role Responsibilities: Diagnosis and Resolution: Analyse and troubleshoot technical issues faced by end-users, including software, hardware and system related problems. Providing timely and accurate solutions to resolve these. Customer Interaction: Interact with end-users professionally and emphatically. Address their concerns, answer queries and guide them through problem-solving steps. Remote Assistance: Utilize remote desktop tools to provide support. Escalation Management: Evaluate and escalate complex issues to higher-level technical Essential Solid technical desktop support experience, within a financial services organization (Trading / Broking Floor) Experience with SCCM, Active Directory, Office 365, Microsoft Windows (10/11) and Apple MAC Operating Systems Experience with Market Data Systems (e.g. Bloomberg, LSEG, ICE) Experience with Audio and Video Conferencing technologies (e.g. Cisco / Webex/ MS Teams) Experience with OKTA or similar MFA technology Understanding of TCP/IP, DNS and Internetworking Technology Ability to identify, manage and resolve issues in a timely manner Respond to end users requests effectively and communicate with them at all times Ability to work independently and as part of a team Excellent problem solving skills Time management Strong communication and interpersonal skills Ability to manage multiple tasks and priorities Ability to work under pressure in a fast Keywords: microsoft New York Opening for End User Support Engineers - L1 Location NYC, NY - 5 Days onsite Rate: $50-hr on C2C Max (No Negotiable fix rate) [email protected] |
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| 04:47 PM 06-Feb-25 |