| End User Support Engineers L1 Support at NYC, NY (Onsite) for long term Contract at NYC, New York, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2153094&uid= From: Jayasurya tanuku, Yochana IT [email protected] Reply to: [email protected] Hello, Hope you are doing Well! I'm currently staffing for an End User Support Engineers - L1 Support at NYC, NY (Onsite) . Below you will find the job description, if you are qualified and interested please send me your Updated Word Document Resume to [email protected]. My apologies if this position is not an ideal fit, we'll keep you in mind for other suitable positions and referrals would be appreciated. Thank you in advance. Title: End User Support Engineers - L1 Support Location: NYC, NY (Onsite) Position Type: Long term contract on C2C/ W2 Role Responsibilities Diagnosis and Resolution Analyse and troubleshoot technical issues faced by end-users, including software, hardware and system related problems. Providing timely and accurate solutions to resolve these. Customer Interaction Interact with end-users professionally and emphatically. Address their concerns, answer queries and guide them through problem-solving steps. Remote Assistance Utilize remote desktop tools to provide support. Escalation Management Evaluate and escalate complex issues to higher-level technical teams when necessary. Ensure critical problems receive prompt attention and resolution. Have a clear understanding of the escalation and Major Incident processes and your role within this. Collaboration Work with colleagues across IT teams to resolve challenging technical issues. Share insights and contribute to continuous process improvement. Hardware troubleshooting Diagnose failures, troubleshoot hardware issues and guide users through basic maintenance tasks. Documentation Ensure all calls are logged using Service-Now, these include shoulder taps. Picking up calls in a timely manner and keeping the tickets updated as to your progress. Take ownership of the ticket. Experience / Competences Essential Solid technical desktop support experience, within a financial services organization (Trading / Broking Floor) Experience with SCCM, Active Directory, Office 365, Microsoft Windows (10/11) and Apple MAC Operating Systems Experience with Market Data Systems (e.g. Bloomberg, LSEG, ICE) Experience with Audio and Video Conferencing technologies (e.g. Cisco / Webex/ MS Teams) Experience with OKTA or similar MFA technology Understanding of TCP/IP, DNS and Internetworking Technology Ability to identify, manage and resolve issues in a timely manner Respond to end users requests effectively and communicate with them at all times Ability to work independently and as part of a team Excellent problem solving skills Time management Strong communication and interpersonal skills Ability to manage multiple tasks and priorities Ability to work under pressure in a fast paced environment whilst remaining calm Familiarity with ITSM practices and principles Familiarity with AWS workstations Solid experience with ServiceNow Desired ITIL framework knowledge Familiarity with Power scripting knowledge BYOD and Corporate mobile configurations using Intune Industry certifications such as Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel or ITSM products Thanks & Regards, Jayasurya, Resource Specialist, Yochana IT Solutions INC, Farmington Hills, MI, [email protected] LinkedIn: https://www.linkedin.com/in/jayasurya-t-81a094158/ Join the Referral Revolution of Yochana by Sharing, Earning, and Empowering! Ask us about our rewarding referral program. Note: If you are not interested in receiving our e-mails then please reply with subject line Remove. Keywords: information technology wtwo microsoft Michigan New York End User Support Engineers L1 Support at NYC, NY (Onsite) for long term Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2153094&uid= |
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| 02:12 AM 07-Feb-25 |