| Urgent Requirement : Desktop Support at Baltimore, Maryland, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=215830&uid= From: Amit jha, Veridiants Tech solution [email protected] Reply to: [email protected] Hi, I hope you are doing great! We are looking for Desktop Support. Please share me your updated resume if you are interested in this position. Role: Desktop Support Location: Baltimore, MD Type:- contract Responsibilities: primarily windows, printers, laptop imaging and good interpersonal skills. Job Description Provide hardware / software / network problem diagnosis / resolution via telephone for customers end users Route problems to internal I.M. support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems. Training: Be willing to participate in on the job training designed to enhance skills and support capabilities. Eligibility, Knowledge, Skills & Experience 3-4 yrs of University education post High school (B.Sc. or Diploma) 2-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. Phone support experience is mandatory Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Hands-on work experience with the following: MAC support experience is must Windows Operating systems - Windows XP/ 7 /10 Remote desktop connectivity applications MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange MS Outlook: Configuring the MS Outlook - via Exchange or POP Making Calendar entries - setting up meetings Sharing of calendar address book and contacts. Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email. Setting up Rules in MS outlook Internet Troubleshooting: Knowledge of the working principles of DHCP and DNS. Setting up/troubleshooting wired and wireless connections. Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress. Troubleshooting internet explorer issues - like secured sites not opening Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed VPN and remote dial-in users Support for laptop, desktops, and printers Others: Adobe Acrobat and other common desktop applications Basic knowledge of ITIL processes Willing to work in 24 x 7 operations Thanks & Regards, Amit Jha Technical Recruiter Veridian Tech Solutions, Inc Certified by WOSB, WBENC, HUB 8322342166 [email protected] www.veridiants.com 11931 Wick Chester Lane Suite 150 Houston, TX, 77043 Verdian is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Keywords: http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=215830&uid= |
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| 12:22 AM 16-Dec-22 |