| Java Support Engineer, Location: Mexico (Remote) at Mexico, New York, USA |
| Email: [email protected] |
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From: Nitin Sachdeva, Atika Technologies [email protected] Reply to: [email protected] Role: Java Support Engineer (We need Production support + Hands on Coding + Unix/Linux and SQL) Location: Mexico (Remote) Duration: 12+ months Responsibilities: Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1) Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. Automate manual processes to increase efficiency and reduce risk. Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Work closely with the engineering team to drive resolution of client issues. participate in on-call rotations and respond to incidents as needed. Continuously improve processes and systems to increase reliability and reduce risk. Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics. Create documentation /runbooks and code snippets to share with clients and internal engineering teams Key criteria: Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling. Must have a basic knowledge of UI and API integration. Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence. Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues. Keywords: user interface Java Support Engineer, Location: Mexico (Remote) [email protected] |
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| 02:15 AM 12-Feb-25 |