| Sr. Business Analyst with Utilities Domain NYC Hybrid Local Only at NYC, New York, USA |
| Email: [email protected] |
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Title: Sr. Business Analyst Location: NYC Hybrid Local Only Duration: 12+ Mos. Notes Must Have Utilities Domain Experience LOCAL CANDIDATES ONLY Technical Analysis Attached Must Accompany Submittal JOB DESCRIPTION Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team. Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution. Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync. Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers. TECHNICAL SKILLS Must Have Ability to identify, clarify, and resolve issues and risks, escalating them as needed. Ability to manage stakeholder relationships. Entering bug and story tickets into a software management system Excel reporting skills MS Office skills Professional customer service phone skills for high importance customers (public facing, not internal) Ability to execute existing SQL queries Automation / Technical Writer Experience in Azure Dev Ops Knowledge of energy terminology Regards, Adarsh Jaiswal Technical Recruiter 1 Point System LLC 115 Stone Village Drive Suite C Fort Mill, SC 29708 L: linkedin.com/in/adarsh-jaiswal-065a90224 E : [email protected] | W : www.1pointsys.com -- Keywords: information technology microsoft South Carolina Sr. Business Analyst with Utilities Domain NYC Hybrid Local Only [email protected] |
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| 02:52 AM 12-Feb-25 |