| Technical Support Engineer with AWS - Remote - 11+ Exp at Remote, Remote, USA |
| Email: [email protected] |
|
From: Anil Kumar, Northite [email protected] Reply to: [email protected] Role Description : This role is a key technical support position responsible for providing timely and effective assistance to internal users, including a large influx of seasonal employees during the tax season, on a variety of issues related to endpoint devices, cloud infrastructure, and software applications. The successful candidate will possess strong technical skills, excellent communication, and a customer-centric approach. This role requires a proactive individual who can work independently and as part of a team to ensure smooth IT operations and end-user satisfaction, especially during peak periods. Deliverables : Assists with the installation, configuration, upgrades, maintenance, and operation of physical and virtual endpoints (AWS Workspaces). Create and maintain devices configuration, procedural and technical documentation. Troubleshoots and resolves incidents. Develops and maintains physical and virtual standards and operational documentation. Respond to communications from customers regarding problems or concerns in a timely and professional manner. Maintain and develop strong relationships with customers with direct interaction with focus on improving customers perception of on time delivery, quality, responsiveness, problem solving, and service. Other duties assigned as needed Keywords: information technology Technical Support Engineer with AWS - Remote - 11+ Exp [email protected] |
| [email protected] View All |
| 10:25 PM 12-Feb-25 |