| ERP Hypercare Lead (Project Manager) - TX, Hybrid (Need Locals) at Houston, Texas, USA |
| Email: [email protected] |
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Hi , Hope you are doing great...! Please share the resumes to [email protected] ERP Hypercare Lead Large-Scale Transformation Program Location: Houston, TX (Hybrid Sugar Land Office) Locals Duration: Long Term Contract Key Responsibilities: Lead ERP Hypercare Operations: Manage large-scale ticketing environments with thousands of daily tickets, ensuring timely resolution and continuous process improvement. Executive-Level Communication: Provide C-level leadership with clear, data-driven updates on Hypercare performance, key risks, and resolution strategies. Stakeholder Engagement: Work cross-functionally with IT, project management, change management, training, continuous improvement, and communications teams to align on priorities. Problem-Solving & Issue Resolution: Identify critical challenges within Hypercare processes and implement effective solutions to minimize disruptions. Performance Reporting & Dashboards: Develop and present status reports, dashboards, and executive summaries using tools like SmartSheet, Excel, and PowerPoint. Process Documentation & Best Practices: Create and maintain Hypercare playbooks, workflows, and knowledge-sharing materials to enhance operational efficiency. Change Management & Continuous Improvement: Ensure alignment with transformation goals, drive adoption of best practices, and enhance end-user support models. Customer-Centric Approach: Act as a trusted advisor to business users, proactively addressing concerns and feedback to improve system adoption and user experience. Qualifications & Skills: Proven experience leading large-scale ERP Hypercare initiatives, with a focus on managing thousands of tickets per day. Strong executive communication skills, with the ability to translate complex issues into actionable insights for C-level stakeholders. Hands-on experience with ERP systems (SAP, Oracle, Workday, etc.) and deep knowledge of post-go-live support models. Ability to thrive in high-pressure environments, manage competing priorities, and adapt to evolving project needs. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams) and dashboard/reporting tools like SmartSheet. Experience in change management, continuous improvement, and IT service management (ITSM) frameworks. Thanks & Regards, www.trinityinfotechinc.com | An E-Verify Company Naveen Ravella Account Manager - Recruiting Mobile: 773-819-7299 Email: [email protected] 2727 LBJ Freeway, Suite#125, Farmers Branch TX-75243 This email and any attached files are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, please notify the sender immediately, delete the email, and do not distribute, copy, or disclose its contents. The views expressed in this email are those of the author and may not reflect the company's position. While reasonable precautions have been taken to prevent the transmission of viruses, the recipient is advised to check this email and attachments, as the company accepts no liability for any damage caused by potential viruses. -- Keywords: cprogramm information technology golang California Texas ERP Hypercare Lead (Project Manager) - TX, Hybrid (Need Locals) [email protected] |
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| 10:37 PM 12-Feb-25 |