| IT Help Desk Analyst( Remote) at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2169540&uid= From: Anjali, Gsk Solutions [email protected] Reply to: [email protected] Job Title: | IT Help Desk Analyst( Remote) | Location: | Indianapolis, IN(locals only) | Duration: | 6+ Months | Exp | 6+ | Interview Process: | In Person | Job Summary | Purpose of Position/Summary: Exhibit proficient listening abilities while engaging in daily communication with Client's personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively. Provide comprehensive support for the client possessing a robust understanding of its functionalities. Be well versed in the data relationships within client's applications, offering precise guidance trousers for accurate data entry. Understand and support client's policies, procedures and practices to assist users in documenting requirements. Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions. Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues within the environment. Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders. Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support. | Top Skills & Years of Experience | Skill | Required /Desired | Amount | of Experience | Associates Degree or 3 plus years or experience | Required | 3 | Years | Working knowledge of Microsoft Office (Outlook 365, Word and Excel); | Required | 5 | Years | Prior customer service experience | Required | 5 | Years | Knowledge of help desk ticketing systems | Required | 6 | Months | Ability to identify and resolve problems using research techniques | Required | 0 | | Experience of Atlassian Jira, Confluence and Service Management tools | Required | 0 | | Ability to communicate effectively orally and in writing | Required | 0 | | Knowledge of Genesys phone systems | Highly desired | 0 | | Experience of Salesforce platform | Highly desired | 0 | | Software testing experience | Highly desired | 0 | | Experience providing first and second tier help desk support | Highly desired | 0 | | Anjali Talent AcquisitionIT Recruiter GSK Solutions Inc | ____________________________________________ E: [email protected] C: +1 (832) 219-3263 A: 633 E Fernhurst Drive, Unit 1002, Katy, TX 77450 W: www.gsksolutions.com | Keywords: cprogramm information technology Idaho Texas IT Help Desk Analyst( Remote) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2169540&uid= |
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| 12:20 AM 13-Feb-25 |