| Desk Support Engineer :: Iowa City, IA at Iowa, Louisiana, USA |
| Email: nirdesh.s@twsol.com |
|
https://jobs.nvoids.com/job_details.jsp?id=2169689&uid= From: Nirdesh Kumar Srivastava, Teamware Solutions nirdesh.s@twsol.com Reply to: nirdesh.s@twsol.com Role name: Engineer Role Description: Work from Client location: Chicago Illinois - Bulk refreshes (smarthands GLOPAS)Refresh PC support with individual user Management of existing Recycle cages at Customer sites Management of any existing Loaner lockers at Customer sites Coordination for Laptop provisioning to New starters Laptop configuration for New starters Assist with Problems driver updates/patching/firmware BTO requirements Asset management Coordinate Asset repair and Break-fix with equipment provider Hardware storage utilizing Customer on-site storage provisions Couriers/packaging utilizing Customer on-site courier/packaging service Communicate designated points of contact at each site from Facility Management Coordinate goods receipt with on-site Facility Management Coordination and getting on-site assistance from Facility Management Desk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handling Coordinate Ordering with Equipment/Service Provider Coordinate Returns with Equipment/Service Provider Networks, GLOPAS, Conferencing, Server/Storage, Printers Support any Crisis Management activity as per the plan and responsibilities mentioned for Support track and as may be required by other track. Defining and setting up a process for local announcements Marketing and branding for local announcements Content, format and medium of local announcements Planning the local announcement date, time, venue and medium Making the local announcement with approved content, format and mediumChange Advisory Board Meetings and Document ReviewOffice Calls and Follow up actionsMonthly performance reportingIT Induction of new usersVIP Support (when a country has an IBA)Advance forecasting and notification of IBAUser follow ups, escalations for tickets, email queries, complaintsNew Starter Tracking: Hardware Orders, AD Account & PhoneCoordinating WEEE: "Waste from Electrical and Electronic Equipment" with Facility Management and 3rd party vendorCoordinating with facility management teams to ensure management of User guidesProviding training and support for new employees (monthly)Assisting users in adapting to new technologies (scheduled quarterly connect session)SCCM & OS TroubleshootingLicense & Software Services Team MeetingsWriting Knowledge ArticlesReviewing aging articlesPresenting knowledge items to teamReviewing and approving proposed or new Knowledge articlesOS version updates and Profile recreations (Vulnerability tickets) if central workplace services team is not able to deploy updates or create profile due to any reasonGeneral queue monitoring, dispatching tickets, problem tickets Competencies: IT IS_EUCS_TOOLS_SCOM Experience (Years): 6-8 Keywords: active directory information technology Desk Support Engineer :: Iowa City, IA nirdesh.s@twsol.com https://jobs.nvoids.com/job_details.jsp?id=2169689&uid= |
| nirdesh.s@twsol.com View All |
| 12:37 AM 13-Feb-25 |