| Desktop Support II || Jersey City, NJ || Onsite. at Jersey City, New Jersey, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2171729&uid= From: Prashanth B, Tekgence [email protected] Reply to: [email protected] Title: Information Technology - Desktop Support II Location: Jersey City, NJ Duration: 12+Months Contract Primary Responsibilities: Troubleshoot and replace laptop and PC hardware. Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support. Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff. Set up, maintain and troubleshoot. Participate in IT Support queue which will result in assigning and prioritizing open issues. Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation. Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Perform server and desktop computer updates to safeguard from malicious viruses and malware Manage customer issues and requests by creating, tracking and documenting technical solutions. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. Build\\deploy new workstations (desktops laptops). Install\\upgrade hardware\\software on Windows workstations. Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation. Maintain positive relations through effective customer follow-up. Qualifications: Technical Degree or related work experience. -- Regards, Prashanth B | Tekgence Inc. Senior Talent Acquisition Specialist LinkedIn: https://www.linkedin.com/in/prashanth-goud-burra-535238207/ Email: [email protected] | Website: www.tekgence.com 6655 Deseo Dr Suite 104 Irving, TX 75039 Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply. We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce. Keywords: information technology New Jersey Texas Desktop Support II || Jersey City, NJ || Onsite. [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2171729&uid= |
| [email protected] View All |
| 07:50 PM 13-Feb-25 |