| Technical Data Analyst--Remote at Remote, Remote, USA |
| Email: [email protected] |
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From: abhishek.pathak, Stellar Consulting Solutions [email protected] Reply to: [email protected] Job Description: Title: Technical Data Analyst Location: Remote Exp.: 8 years Rate: $52/hr. on C2C Job Responsibilities The Technical Data Analyst will be responsible for reviewing ServiceNow Incident/Change/Problem tickets (not to be limited to) for data that will contribute to understanding areas where focus is necessary to improve our (Truist) uptimes and reduce client impact due to outages. Themes and trends will be identified by this position and communicated to the owning areas so that the data may be leveraged for process improvements and enhancements as necessary. Close work with all of the areas within technology at Truist will be required to understand the paths of work that are underway and being delivered, and how the data which is discovered may integrate with the teams and help form out paths for improved delivery and sustainability. Weekly/Monthly/Quarterly reporting will be required of this role. Meetings daily/weekly/monthly and ad-hoc with team members will be needed to arrive at an understanding of coordination and remediation plans. Working with Governance department to ensure that all necessary areas for review and consideration are taken and acknowledged as part of the thematic analysis. Skills and systems to leverage during job fulfillment are (but not limited to): Knowledge of Major/Minor Incidents, and the differences each represent and Prioritization level proficient Root cause analysis understanding and 5 Whys logic familiarity level expert Experience as a Problem Manager in the past level expert Have conducted post incident reviews in the past level expert Analysis of Performance Metrics in an IT Organization previously level expert ServiceNow: Incident/Problem/Change Module level expert ServiceNow Reporting level expert Excel level expert PowerPoint level proficient MS Word level proficient Technical Data Analysis level expert Trending of Data level expert Technical aptitude (understanding of data IT infrastructure) level expert Meeting facilitation with executive leadership level expert Meeting facilitation with mid-level management proficient to expert level Keywords: active directory information technology microsoft Technical Data Analyst--Remote [email protected] |
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| 08:49 PM 13-Feb-25 |