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WDE Engineer at Remote, Remote, USA
Email: indu@cloudsecurityweb.com
https://shorturl.at/zCvmO
https://jobs.nvoids.com/job_details.jsp?id=2173501&uid=

From:

Indu,

CSW

indu@cloudsecurityweb.com

Reply to:   indu@cloudsecurityweb.com

Hello,
We have below  position at Phoneix,AZ

JD:

Looking for a WDE Engineer to perform the following tasks:- WAC
integration via iframe embedded in WDE.

-
Assistance with troubleshooting WDE upgrades.

- Support
for troubleshooting Desktop Bridge upgrades.

-
Troubleshooting integration, security, and data transmission issues (e.g.,
Customer ID "000000000000" entered on WDE; Customer ID entered with fewer than
12 digits on WDE).

- Ensuring
the flow of information to portals through WDE.

-
Configuration changes/settings for WDE IDs.

-
Assistance in troubleshooting/debugging platform issues using WDE logs.

- Support
during end-to-end calls related to platform changes/upgrades.

-
Assistance during disaster recovery activities and related testing.

- Managing
the transfer of calls from Voice ID CCP to non-Voice ID CCP.

- Handling
Citrix-based CCPs versus non-Citrix.

- Desktop
bridge setup and upgrades.

-
Configuration changes.

-
Addressing issues with customer IDs not being transmitted or set to zeros,
including WDE changes to resolve data issues such as blank customer IDs.

-
Troubleshooting issues with portals, including handling support differently,
caller type switches, and multiple enrollments in the same call in the US and
UK, as well as CSP dial issues.

- Fetching
platform logs.

-
Troubleshooting related to Nuance GUI, SIP servers, and service servers.

Regards
Indu

Keywords: Arizona Idaho
WDE Engineer
indu@cloudsecurityweb.com
https://shorturl.at/zCvmO
https://jobs.nvoids.com/job_details.jsp?id=2173501&uid=
indu@cloudsecurityweb.com
View All
11:02 PM 13-Feb-25


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