WDE Engineer at Remote, Remote, USA |
Email: indu@cloudsecurityweb.com |
https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2173501&uid= From: Indu, CSW indu@cloudsecurityweb.com Reply to: indu@cloudsecurityweb.com Hello, We have below position at Phoneix,AZ JD: Looking for a WDE Engineer to perform the following tasks:- WAC integration via iframe embedded in WDE. - Assistance with troubleshooting WDE upgrades. - Support for troubleshooting Desktop Bridge upgrades. - Troubleshooting integration, security, and data transmission issues (e.g., Customer ID "000000000000" entered on WDE; Customer ID entered with fewer than 12 digits on WDE). - Ensuring the flow of information to portals through WDE. - Configuration changes/settings for WDE IDs. - Assistance in troubleshooting/debugging platform issues using WDE logs. - Support during end-to-end calls related to platform changes/upgrades. - Assistance during disaster recovery activities and related testing. - Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP. - Handling Citrix-based CCPs versus non-Citrix. - Desktop bridge setup and upgrades. - Configuration changes. - Addressing issues with customer IDs not being transmitted or set to zeros, including WDE changes to resolve data issues such as blank customer IDs. - Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues. - Fetching platform logs. - Troubleshooting related to Nuance GUI, SIP servers, and service servers. Regards Indu Keywords: Arizona Idaho WDE Engineer indu@cloudsecurityweb.com https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2173501&uid= |
indu@cloudsecurityweb.com View All |
11:02 PM 13-Feb-25 |