| Need locals only-ServiceNow Solution Engineer with ITSM and ITOM-Lisle, IL-Hybrid role at Lisle, New York, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2174485&uid= Dear All, We do have the below contract role, please share the suitable profiles Role: Lead ServiceNow Engineer with ITSM and ITOM and SolarWinds (only locals) Location: Lisle, IL, Hybrid onsite from Day 1 Need local to IL state only Required Exp: 10+ years Mandatory skills: must have lead exp, ITSM and ITOM and SolarWinds, etc.. Job Description: Assist in executing the IT strategy to drive the adoption and implementation of ITSM and ITOM best practices, ensuring alignment with business objectives and operational efficiency. Build enduring relationships to foster collaboration and knowledge exchange. Develop and oversee a strategic roadmap to enhance organizational excellence through the effective implementation and continuous improvement of ITSM services, processes, and tools. Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB. Analyze service performance metrics and drive process enhancements to improve service quality. Ensure compliance with IT governance, risk management, and security policies. Providing both technical and thought leadership for integrations and development of ITSM and ITOM tools while also promoting best practices. Mentoring service and process managers on ITSM and ITOM concepts. Desired Skills: Experience in mapping infrastructure components to business and technical services to enhance visibility, dependency management, and service impact analysis. Demonstrated experience in ITSM frameworks Extensive experience with ServiceNow and SolarWinds Fundamental understanding of key technologies relevant to ServiceNow implementations, including Web Services, LDAP and JavaScript. Demonstrated ability to influence and consult (on pros, cons, and risks). Provide thought leadership in solving business processes and technical problems. Ability to analyze data findings to draw conclusions and develop actionable recommendations. Excellent communication skills. Ability to explain complex practices, processes, or procedures in clear and simple terms. Demonstrated experience in leading process improvement and organization change initiatives. Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities. Excellent presentation, time management, and collaborating skills. Plans and carries out responsibilities with minimal direction. Ability to collaborate effectively with individuals from diverse cultural backgrounds. -- Keywords: information technology Illinois Need locals only-ServiceNow Solution Engineer with ITSM and ITOM-Lisle, IL-Hybrid role [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2174485&uid= |
| [email protected] View All |
| 01:22 AM 14-Feb-25 |