| Hiring for Genesys Functional SME with Architectural diagrams, Are you looking for new roles at Remote, Remote, USA |
| Email: [email protected] |
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Your Email Title Apply Link Position Title Job Description Location Apply Now Genesys Functional SME Role: Genesys Architect Location: Canton, MA and Louisville, KY (Day 1 On-site) Duration: 12+ Months Job description: Mandatory Skills : Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach Ability to create omnichannel experience in integration with multiple digital channels Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features Collaborate with cross functional team for creating optimal solution and development [Canton, MA, 02021] Keywords: Kentucky Massachusetts Hiring for Genesys Functional SME with Architectural diagrams, Are you looking for new roles [email protected] |
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| 08:36 PM 14-Feb-25 |