| Program manager @ Long Island, NY (Onsite) at Island, Kentucky, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2177919&uid= Role : Program manager - Product & Portfolio Delivery Call Center Location: Long Island, NY (Onsite) Call Center Experience Saas Implementations Vendors/Stakeholder Relation H1 Candidates, PP Number Mandatory Exp: 14+ Yrs The ideal candidate is an experienced program manager with experience implementing cloud based Call Center applications. This program manager should have 4+ years of working with 3rd party vendors and can effectively oversee strategic programs or projects that involve multiple work streams/departments. They are skilled in managing initiatives from start to finish, leading cross-functional teams and ensuring ongoing program success. They are adept at guiding stakeholders through important decisions, coordinating activities, and driving process improvements. Furthermore, they have a keen understanding of stakeholder needs and utilize this knowledge to develop strategies that optimize ROI, customer satisfaction, and overall organizational performance. Responsibilities Migrating from a legacy call center application to a SaaS/cloud solution Responsible for planning, directing, and coordinating complex product/program implementation including Call Center Applications Documents scope, objectives and ensures they align with expected business outcomes. Develops and manages project plans, including scheduling and resource tracking Defines and implements program/project management standards and processes. Ensures timely production and approval of deliverables from business and technology partners. Proactively identifies and manages project risks and dependencies. Established program governance and provides clear communication to all program stakeholders, including senior management. Serves as the primary point of contact for program management-related inquiries. Works closely with vendors, cross-functional teams, and stakeholders to plan and develop project scope, resources, and timelines. Manages project risks, issues, and decisions, prioritizing them effectively. Develops and manages project budgets, delivering against business goals. Builds and maintains strong vendor and business partner relationships. Contributes to internal initiatives to drive efficiencies and best practices. Skills and Qualifications Bachelors degree. 5+ years of program/project management experience with a focus on vendor integration and SaaS implementations. 2+ years of experience with Call Centers and Call Center applications Strong leadership, time management, facilitation, and organizational skills Strong analytical, problem-solving, and conceptual skills Strong working knowledge of change management principles. Solid teamwork and interpersonal skills, with the ability to communicate and persuade stakeholders, vendors and management at all levels and thrive in a cross-functional environment. Stakeholder management skills in large complex projects/programs with Internal and external teams preferred. Genesys Cloud Call Center experience highly preferred Located on Long Island/near Westbury NY a plus Chandru Lead US TAG Uniglobe Technologies, Inc Email: [email protected] Website: https://ouruniglobe.com Address: 100 Horizon Centre Boulevard, Hamilton, New Jersey 08691 7901 4th St N STE 300 St. Petersburg, FL 33702 Linked In: https://www.linkedin.com/in/chandru-s-70522830/ Email is The Best Way to Reach Me IMPORTANT NOTE: Under Bills.1618 Title III passed by the 105th U.S. Congress, this email cannot be considered spam as long as it contains our contact information and a reply button for the removal requests. If you have received this mail in error or prefer not to receive such emails in the future, please reply with "REMOVE" in the subject line and the email id(s) to be removed. All removal requests will be honored ASAP. We sincerely apologize for any inconvenience caused. Keywords: information technology Florida Idaho New York Program manager @ Long Island, NY (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2177919&uid= |
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| 11:42 PM 14-Feb-25 |