| Genesys Architect || Boston, MA and Louisville, KY at Louisville, Kentucky, USA |
| Email: [email protected] |
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Genesys Architect Boston, MA and Louisville, KY Job description Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR skill-based routing Queue management and agent desktop integration Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach Ability to create omnichannel experience in integration with multiple digital channels Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and self-service features Collaborate with cross functional team for creating optimal solution and development Thanks, Ahsan Khan -------------------------------------- Senior Technical Recruiter Phone- (771) 333-7118 [email protected] -- Keywords: information technology Kentucky Massachusetts Genesys Architect || Boston, MA and Louisville, KY [email protected] |
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| 01:53 AM 15-Feb-25 |