| Service Desk Support - Remote at Remote, Remote, USA |
| Email: [email protected] |
|
From: Raghu, Msys Inc [email protected] Reply to: [email protected] Title: Service Desk Support Location: Remote Length: Long term Restriction: W2 or C2C Send resume to: [email protected] Description: *** Remote *** Webcam interview *** very long term project initial PO for 1 year with multiyear extensions *** *** 37.5 hours per week *** Job Description: We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions. Customer Support for DHS Applications Following up with customers to ensure full resolution of issues Installing or changing software to fix issues Remotely accessing software to resolve issues Diagnosing problems Reset AD and mainframe passwords and unlock accounts Qualifications: Security: Active Directory 1/3 Years Communication skills both verbal and written 4/6 Years IT Communication Specialist 4/6 Years Learning ability 4/6 Years Team work 4/6 Years A+ and government expeerience preferred Keywords: active directory information technology purchase order wtwo Service Desk Support - Remote [email protected] |
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| 02:21 AM 15-Feb-25 |