| ServiceNow with Business Analyst(Must be local to (CA)) at Remote, Remote, USA |
| Email: [email protected] |
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From: ashok, hclglobal [email protected] Reply to: [email protected] ServiceNow Business Analyst Must be local to Remote (CA) Note:H1B,H4EAD,GCEAD,USC(Passport number Mandatory) Note:11+ Years profiles Nice to have Skills: ServiceNow Certified System Administrator (CSA) (Preferred) kill 1 4+ years of experience as a Business Analyst working with ServiceNow platform. Skill 2 Strong understanding of ServiceNow ITSM processes (Incident, Problem, Change, Request, Knowledge Management). Skill 3 Experience working with CSM, ITOM, HRSD, CMDB, or other ServiceNow modules is a plus. Skill 4 - Familiarity with ServiceNow configurations, UI policies, business rules, workflows, and integrations. Skill 5 - Knowledge of ServiceNow reporting, dashboards, and Performance Analytics. Key Responsibilities: Business Analysis & Requirements Gathering Work closely with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions. Translate business needs into functional specifications for ServiceNow configurations, enhancements, and integrations. Conduct gap analysis to identify areas for process improvement within ServiceNow. Required Qualifications: ServiceNow Knowledge & Experience 4+ years of experience as a Business Analyst working with ServiceNow platform. Strong understanding of ServiceNow ITSM processes (Incident, Problem, Change, Request, Knowledge Management). Experience working with CSM, ITOM, HRSD, CMDB, or other ServiceNow modules is a plus. Familiarity with ServiceNow configurations, UI policies, business rules, workflows, and integrations. Knowledge of ServiceNow reporting, dashboards, and Performance Analytics. Understanding of Agile and ITIL frameworks. Technical & Analytical Skills. Ability to write functional specifications and collaborate with developers on ServiceNow solutions. Experience in testing ServiceNow applications, including user acceptance testing (UAT). Familiarity with ServiceNow API integrations (REST, SOAP) is a plus. Proficiency in JIRA, Confluence, or similar tools for project documentation and tracking. Soft Skills & Work Environment Excellent communication skills to work effectively with business and technical teams. Strong analytical and problem-solving abilities with attention to detail. Ability to prioritize tasks and work in a fast-paced, Agile environment Self-motivated with a continuous improvement mindset. Must to have Certifications: ServiceNow Certified System Administrator (CSA) (Preferred) Good to have ServiceNow Certified Implementation Specialist ITSM, CSM, or HRSD (Plus) ITIL v4 Foundation Certification (Preferred) Keywords: user interface California ServiceNow with Business Analyst(Must be local to (CA)) [email protected] |
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| 12:40 AM 19-Feb-25 |