| Urgent Hiring on :: FX Support - ETrade Support :: Midtown NY,( Hybrid) at Remote, Remote, USA |
| Email: [email protected] |
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From: Sankhi Tudu, Vyze Inc [email protected] Reply to: [email protected] Job Title: FX Support - ETrade Support Location: Midtown NY, ( Hybrid) Duration: 12+ Months MOI: Skype We are looking for a self-motivating individual to work in our FX trading support team. The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems. The ideal candidate will be required to perform 1st & 2nd level support of electronic trading and execution systems, monitor and troubleshoot trades on electronic trading systems and work in a 24 hour electronic global trading support team using the follow-the-sun support model. Further to this, the ideal candidate will be involved in all technical aspects of the trading system and client support interactions. Key Responsibilities: Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive) Static data management (Counterparties, Currencies etc.) Ensure platforms admin in relation with system providers, both internal and external. Dealing with STP (straight thru processing) issues. Incident Management Manage customer relations when dealing directly with both internal and external users of the systems. Develop good relations with the business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team (business or technical analysts) Liaise with users and developers. Capable of handling releases autonomously Release Management experience Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:- (non-exhaustive) Building of project plans Assisting in the completion and timely delivery of projects Testing, including writing test scripts, for new releases. Assist the tracking of both time and resources on the projects. Overall Department Objectives including:- Assisting in the meeting of agreed budget goals Maintain and improve service quality Maintain and improve customer satisfaction (internal and external) Perform assigned responsibilities in a professional manner, and in accordance with company policy. Timely reporting within the IT department's time tracking system. Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system Maintain awareness of the regulatory markets and competitive environment. Procedure writing and maintenance BCP / DR Management and Reporting: Timely reporting within the IT department's time tracking system. Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system Maintain awareness of the regulatory markets and competitive environment. Maintain awareness of current technological developments, both internally and externally to the firm Key Internal Contacts: Senior IT Management Trading Desk Heads Infrastructure Team Heads Key External Contacts: TBD SPECIAL ROLE REQUIREMENTS: Essential skills for the Application Support Specialist Front Office, Fixed Income/FX Production Support Analyst Front Office support experience Experienced Across L2 Application Support Strong eFax, core FX knowledge Unix/Linux SQL Windows Keywords: information technology Missouri New York Urgent Hiring on :: FX Support - ETrade Support :: Midtown NY,( Hybrid) [email protected] |
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| 06:55 AM 21-Feb-25 |