| Immediate Position -Tableau developer with Adobe Analytics & The CX Measurement Strategist - Seattle, WA - Day 1 Onsite Position at Seattle, Washington, USA |
| Email: [email protected] |
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From: Prasadh, Siri Info [email protected] Reply to: [email protected] Hello Greetings from Siri InfoSolutions We have an immediate position, please find the below details with the client TCS. Tableau developer with Adobe Analytics & The CX Measurement Strategist Seattle, WA Contract Job Description: Qualtrics, Tableau Adobe Analytics SQL Survey platforms The CX Measurement Strategist will collect, analyze, and interpret customer data from both offline and online sources to identify trends, patterns, and insights related to customer behaviour, preferences, and satisfaction levels. Activities: Define and tracking key performance indicators (KPIs) related to customer experience, such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), customer effort score (CES), and other relevant metrics. Analyze these metrics to measure the effectiveness of customer experience initiatives and identify areas for improvement. Work with the Analytics team to prepare regular reports and presentations to communicate findings, insights, and recommendations to stakeholders, including senior management. Provide actionable insights to drive decision-making and improve the overall customer experience. Partner with the CX strategy and research team to map out the entire customer journey, from initial contact to post-purchase experience, using data to identify pain points, areas of improvement, and opportunities for enhancing the overall customer experience. Work with the CX strategy and research team to design and implement programs to capture customer feedback through surveys, interviews, focus groups, and other feedback channels. Analyze and synthesize this feedback to gain a deep understanding of customer needs, expectations, and satisfaction levels. Taking the omni-channel approach, its not just from the structured but from the unstructured that we tend to ignore. Partner with VoC programs that exist within the business. Collaborate with cross-functional teams, such as marketing, sales, product development, and customer support, to ensure a consistent and seamless customer experience across all touchpoints. Provide guidance and support to these teams based on customer insights and data analysis. Work with the RAD-CX teams and product managers as we solidify the customer journey and the multiple touchpoints within. Participate in scrum calls with both CX and Analytics teams, and support review of kanban work request board. Work with RAD-CX, PMs, and other stakeholders to continuously refine how we use data to measure the end-to-end customer experience, how we tell the data story, and how we turn insights into actions. Ability to build knowledge of datasets and understand of gaps of datasets to effectively lead initiatives through data. Deliverables:30-60-90 day plan to support the activities highlighted here. Measurement plans VOC plans Reports Journey maps Measurement audits Prasad Babu Siri InfoSolutions Inc, 3 Ethel Rd, Suite # 302, Edison NJ 08817. Disclaimer: We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce. Note : Any resume submitted by Siriinfo is presented with the understanding that the candidate is being considered for your direct end-client (end-client is the company where the work will be performed). If there is any other company involved between the end-client and your company, please do not submit this resume without our written approval. If you submit the resume to another third party, Siriinfo reserves the right to work with the third party directly. Keywords: information technology New Jersey Washington Immediate Position -Tableau developer with Adobe Analytics & The CX Measurement Strategist - Seattle, WA - Day 1 Onsite Position [email protected] |
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| 12:45 AM 25-Feb-25 |