| Urgent Hiring for Genesys WDE ( workspace desktop Edition) at Remote, Remote, USA |
| Email: javed.m@twsol.com |
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https://jobs.nvoids.com/job_details.jsp?id=2204316&uid= Position: Genesys WDE ( workspace desktop Edition) Location: Phoenix, AZ (Onsite) Must have: We need a strong hands-on Genesys WDE ( workspace desktop edition Agent portal software) engineer for this position. Someone who works on WDE as part of their daily job function and is very thorough with installation of WDE on a large-scale agent group portals and is able to debug and resolve day to day issues. Job Description; WAC integration via iframe embedded in WDE.- Assistance with troubleshooting WDE upgrades.- Support for troubleshooting Desktop Bridge upgrades.- Troubleshooting integration, security, and data transmission issues (e.g., Customer ID 000000000000 entered on WDE; Customer ID entered with fewer than 12 digits on WDE).- Ensuring the flow of information to portals through WDE.- Configuration changes/settings for WDE IDs.- Assistance in troubleshooting/debugging platform issues using WDE logs.- Support during end-to-end calls related to platform changes/upgrades.- Assistance during disaster recovery activities and related testing.- Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP.- Handling Citrix-based CCPs versus non-Citrix.- Desktop bridge setup and upgrades.- Configuration changes.- Addressing issues with customer IDs not being transmitted or set to zeros, including WDE changes to resolve data issues such as blank customer IDs.- Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues.- Fetching platform logs.- Troubleshooting related to Nuance GUI, SIP servers, and service servers. Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success. Build backend APIs/ Handling and troubleshooting day-to-day operations. Identifying problems or known errors and doing RCAs. Participate in performance testing and tuning activities. Tracking of Critical patches. knowledge in Agile methodology. Should have good experience in Banking and financial services domain. Need to be local to Phoenix geography. Javed Shaikh | Senior - Talent Acquisition M: +1 213-668-5856 | E: Javed.m@twsol.com www.teamwaresolutions.net | Teamware Solutions INDIA | NORTH AMERICA | MIDDLE EAST Teamware Solutions does not encourage acceptance of any fees, payments, gifts, or other benefits in cash or in kind from any potential candidates seeking employment with the organization.Knowledge of such instances should be immediately communicated to compliance@twsol.com Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology Arizona Idaho Urgent Hiring for Genesys WDE ( workspace desktop Edition) javed.m@twsol.com https://jobs.nvoids.com/job_details.jsp?id=2204316&uid= |
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| 09:25 PM 25-Feb-25 |