| 100 % Remote Job - Looking for Job Nice Developer with CXOne at Remote, Remote, USA |
| Email: [email protected] |
|
Hello, I hope this email finds you well. My name is Sankalp, and I am a Technical Recruiter at Empower Professionals Inc. We have Nice Developer with experience Remote If you have a matching candidate please send over a resume, after which I will give you a phone call to discuss further. Role: Nice Developer Locations: Remote Duration: 3+ Months Contract Will be supporting a project building out IVRs in NICE Experience with NICE CXone Has studio scripting specifically around Rest APIs and/or ASR Any IVR design experience is a plus3 3 month contract 100% Remote Job Description: We are seeking a skilled Developer with expertise in NICE CXone and Studio Scripting to join our team. This position focuses on the development and enhancement of an Interactive Voice Response (IVR) system. . As part of the development team, you will be responsible for building out and optimizing IVR functionality, ensuring it integrates seamlessly with various systems and APIs.Key Responsibilities: Develop, configure, and maintain IVR systems using NICE CXone Studio. Design, implement, and test Studio Scripting logic and workflows to deliver seamless customer service interactions. Collaborate with cross-functional teams to integrate REST APIs with the IVR system for data exchanges and third-party integrations. Troubleshoot and resolve issues related to the IVR system, REST APIs, and integrations. Optimize IVR performance and user experience through continuous monitoring and improvement. Participate in code reviews, unit testing, and ensuring best practices in development. Collaborate with product and business teams to understand requirements and implement features that enhance customer satisfaction. Maintain detailed documentation of the system architecture, development processes, and technical solutions. Requirements: Proven experience with NICE CXone platform and Studio Scripting. Strong understanding of REST APIs and experience integrating them within IVR systems. Knowledge of IVR design best practices, customer journey mapping, and call flow scripting. Experience working with cloud-based systems and telecom infrastructure. Ability to troubleshoot and debug complex system issues. Excellent communication skills and ability to collaborate with cross-functional teams. Strong problem-solving skills and attention to detail. Experience with version control systems (e.g., Git, SVN) and agile development methodologies is a plus. Sankalp Shrivastava Technical Recruiter| Empower Professionals [email protected] Phone: 732-356-8008 Ex 385 Fax: 732-356-8009|100 Franklin Square Drive Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC) Keywords: access management information technology New Jersey New York 100 % Remote Job - Looking for Job Nice Developer with CXOne [email protected] |
| [email protected] View All |
| 11:27 PM 25-Feb-25 |