| RAN ENGINEER :: DENVER, CO :: ONSITE at Denver, Colorado, USA |
| Email: [email protected] |
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From: Mohit, Vkore Solutions [email protected] Reply to: [email protected] Position: RAN ENGINEER LOCATION: DENVER, CO Responsibilities Drive continuous development and enhancements of server hardware platforms, ensuring optimal performance and scalability. Provide custom integration and implementation support for EMC products, including software, directly at customer sites. Leverage extensive experience with DELL hardware PowerEdge, XR11, R740, R750 and OpenManage Enterprise (OME) software to trace product data flow through the entire product lifecycle, conducting comparative analysis of large data sets, particularly within 5G RAN environments. Proficiency in Supermicro servers will be an added advantage Draft clear and effective technical solutions that demonstrate business value, ensuring alignment with operational procedures, and document proposals professionally in written reports or presentation slides. Provision systems and solutions in detail according to the operational RUN book, ensuring compliance with customer-specific standards. Develop and implement cost-effective methods for testing and troubleshooting systems and equipment to ensure reliability and efficiency. Manage multiple assignments and activities simultaneously, ensuring alignment with operational objectives and project timelines. Work closely with other support teams and engineers to resolve complex issues and improve support processes. Provide technical support for Dell OpenManage Enterprise (OME), including troubleshooting and resolving issues. Maintain records of support cases, vendor interactions, agreements, and performance metrics. Build and maintain strong relationships with vendors to ensure timely and efficient service delivery. Identify potential hardware issues before they occur through routine checks and preventive maintenance practices. Own responsibility to handle Outages/Service degradations, perform initial RCA and coordinate with vendors, engineering teams to compose final RCA. Own responsibility of Market chat groups, initial troubleshooting & necessary support Support site monitoring/health checks following maintenance activities (CRs) Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure. Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. Collaborate and escalate issues with the FIM, Advance Ops, and Engineering & Vendor teams when critical/time sensitive support and resolution is needed. Manage outage and emergencies, including the agreed assurance KPIs & SLA. Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams to document troubleshooting steps & methods to improve processes Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management. Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOPs & templates Responsible to ensure the Open Incident backlog is at optimum levels Maintain the National Level Availability >99.50%. Manage internal, external and customer incident escalations and follow-ups as well as process adherence. Contribute to ongoing process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience. Maintain a detailed working knowledge of network technologies and would understand how data moves between Cloud, PaaS Solutions, and Legacy TDM/IP environments. Responsibilities Drive continuous development and enhancements of server hardware platforms, ensuring optimal performance and scalability. Provide custom integration and implementation support for EMC products, including software, directly at customer sites. Leverage extensive experience with DELL hardware PowerEdge, XR11, R740, R750 and OpenManage Enterprise (OME) software to trace product data flow through the entire product lifecycle, conducting comparative analysis of large data sets, particularly within 5G RAN environments. Proficiency in Supermicro servers will be an added advantage Draft clear and effective technical solutions that demonstrate business value, ensuring alignment with operational procedures, and document proposals professionally in written reports or presentation slides. Provision systems and solutions in detail according to the operational RUN book, ensuring compliance with customer-specific standards. Develop and implement cost-effective methods for testing and troubleshooting systems and equipment to ensure reliability and efficiency. Manage multiple assignments and activities simultaneously, ensuring alignment with operational objectives and project timelines. Work closely with other support teams and engineers to resolve complex issues and improve support processes. Provide technical support for Dell OpenManage Enterprise (OME), including troubleshooting and resolving issues. Maintain records of support cases, vendor interactions, agreements, and performance metrics. Build and maintain strong relationships with vendors to ensure timely and efficient service delivery. Identify potential hardware issues before they occur through routine checks and preventive maintenance practices. Own responsibility to handle Outages/Service degradations, perform initial RCA and coordinate with vendors, engineering teams to compose final RCA. Own responsibility of Market chat groups, initial troubleshooting & necessary support Support site monitoring/health checks following maintenance activities (CRs) Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure. Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. Collaborate and escalate issues with the FIM, Advance Ops, and Engineering & Vendor teams when critical/time sensitive support and resolution is needed. Manage outage and emergencies, including the agreed assurance KPIs & SLA. Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams to document troubleshooting steps & methods to improve processes Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management. Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOPs & templates Responsible to ensure the Open Incident backlog is at optimum levels Maintain the National Level Availability >99.50%. Manage internal, external and customer incident escalations and follow-ups as well as process adherence. Contribute to ongoing process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience. Maintain a detailed working knowledge of network technologies and would understand how data moves between Cloud, PaaS Solutions, and Legacy TDM/IP environments. Keywords: fiveg Colorado RAN ENGINEER :: DENVER, CO :: ONSITE [email protected] |
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| 12:34 AM 26-Feb-25 |