| Genesys_WDE at Phoenix, Arizona, USA |
| Email: [email protected] |
|
From: Pavani, KK Software [email protected] Reply to: [email protected] We are hiring #Genesys_WDE for one of my clients in interested candidates, please send resumes to [email protected] Visa status: : only H1B/GC/USC /GCEAD Position:- :- #Genesys_WDE Location: - Phoenix, AZ JD:- WAC integration via iframe embedded in #WDE.- Assistance with troubleshooting #WDE upgrades.- Support for troubleshooting Desktop Bridge upgrades.- Troubleshooting integration, security, and data transmission issues (e.g., Customer ID 000000000000 entered on WDE; Customer ID entered with fewer than 12 digits on WDE).- Ensuring the flow of information to portals through WDE.- Configuration changes/settings for WDE IDs.- Assistance in troubleshooting/debugging platform issues using WDE logs.- Support during end-to-end calls related to platform changes/upgrades.- Assistance during disaster recovery activities and related testing.- Managing the transfer of calls from Voice ID #CCP to non-Voice ID CCP.- Handling Citrix-based CCPs versus non-Citrix.- Desktop bridge setup and upgrades.- Configuration changes.- Addressing issues with customer IDs not being transmitted or set to zeros Keywords: green card Arizona Idaho Genesys_WDE [email protected] |
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| 12:43 AM 26-Feb-25 |