| Opening for Business Data Analyst with ServiceNow Location: St Louis, Missouri (Remote is okay only for strong candidates) at Strong, Arkansas, USA |
| Email: [email protected] |
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From: Rahman, Webster Tech Solutions INC [email protected] Reply to: [email protected] Position: Business Data Analyst with ServiceNow Location: St Louis, Missouri (Remote is okay only for strong candidates) Mandatary Skills: Proficiency in data analysis, mapping, and visualization tools (e.g., Tableau, Power BI, Looker, or similar). Business Intelligence, Data Analytics. Any of ITSM tools (e.g., ServiceNow, Jira, or similar) and Any IT operations monitoring tools (e.g., SolarWinds, Medigate, or similar). Report and Dashboard creation Incident, problem, change, and asset management. Proficiency in data analysis, mapping, and visualization tools (e.g., Tableau,Power BI, Looker, or similar) Basic knowledge of SQL, ETL processes, and data integration techniques Excellent written and verbal communication skills Strong stakeholder management abilities. Ability to work cross-functionally with IT, business, and data teams. Job Description: Requirements Gathering Business Analysis Collaborate with IT operations, infrastructure, and support teams to identify operational visibility needs, pain points, and KPIs. Conduct stakeholder interviews, workshops, and process assessments to gather comprehensive business requirements and define dashboard requirements. Translate business needs into functional and non-functional requirements for dashboard development. DataSystems Analysis Identify, analyze and document relevant data fields and structures from IT operational systems such as ITSM (ServiceNow, Jira Service Management), network monitoring, application performance monitoring (APM), cloud platforms, and security tools. Work with data engineers and BI analysts to assess data availability, integrity, and integration points. Work with stakeholders to capture key metrics and KPIs that are used to track system performance, incident management, capacity planning, and SLA adherence. Dashboard Development Support Define the key metrics and visualizations needed for the operational dashboard. Collaborate with BI developers and data analysts to ensure dashboard design aligns with IT operational goals. Provide input on visualization best practices to ensure usability and clarity Keywords: business intelligence information technology Opening for Business Data Analyst with ServiceNow Location: St Louis, Missouri (Remote is okay only for strong candidates) [email protected] |
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| 03:49 AM 26-Feb-25 |