| Warehouse Management System (WMS) Senior Support Analyst : Louisville, KY (Onsite): Tech Mahindra at Louisville, Kentucky, USA |
| Email: [email protected] |
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Hi, Hope you are doing good. Please go through below requirement and share me your updated resume along with visa copy, DL copy and contact details. Job Title: Warehouse Management System (WMS) Senior Support Analyst Location: Louisville, KY Experience Required: 68+ years Job Description The WMS Senior Support Analyst is a key technical and functional resource responsible for ensuring seamless warehouse operations through expert support and troubleshooting of the Warehouse Management System (WMS) software. This role involves diagnosing system issues, collaborating with IT teams and warehouse staff, and proactively maintaining system performance and data integrity. The ideal candidate is detail-oriented, communicative, and skilled in analyzing complex system problems to deliver timely solutions. Key Responsibilities Technical & Functional Support: Diagnose and resolve WMS-related issues including data errors, system crashes, and operational glitches. Analyze error logs to identify root causes and implement effective solutions. User Support & Training: Provide technical support and answer user queries regarding WMS functionality and procedures. Train new users on system features, best practices, and navigation techniques. System Maintenance & Performance: Monitor WMS performance to identify potential issues proactively. Execute system backups, apply patches, perform updates, and configure system settings to ensure ongoing data integrity and compatibility. Data Management & Reporting: Assist users with data entry, reporting, and navigating the system. Generate and analyze reports on warehouse performance metrics to identify trends and areas for improvement. Collaboration & Escalation: Work closely with IT teams and warehouse staff to optimize system functionality. Escalate critical issues to appropriate support levels when necessary. Required Skills & Qualifications Technical Proficiency: In-depth knowledge of WMS software functionality and troubleshooting techniques. Strong understanding of database concepts and experience in analyzing error logs. WMS Expertise: Previous experience as a WMS support analyst or in a similar warehouse environment. Familiarity with leading WMS platforms (e.g., SAP EWM, JDA WMS, Manhattan Associates, Softeon). Data & Integration Skills: Proficient in interpreting and modifying XML files for system integrations and resolving data issues. Communication & Problem-Solving: Excellent written and verbal communication skills to effectively interact with users and technical teams. Ability to analyze complex problems, identify root causes, and develop timely, effective solutions. Organizational & Collaborative Abilities: Proven track record of maintaining system stability in a dynamic warehouse environment. Ability to work collaboratively with cross-functional teams and manage user access and security settings. Thanks & regards, Abhinay Kumar Sr Recruitment Specialist MSR Technology Group LLC Work +1-925-290-7931 Ext: 166 Email: [email protected] / [email protected] https://www.linkedin.com/in/abhinay-kumar-reddy-malipatel/ Keywords: information technology golang Kentucky Warehouse Management System (WMS) Senior Support Analyst : Louisville, KY (Onsite): Tech Mahindra [email protected] |
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| 04:34 AM 26-Feb-25 |