Looking Onsite || Support Executive || Norwood, GA (Onsite) at Norwood, New York, USA |
Email: rhitik.gaur@quantumworldit.com |
From: Rhitik Gaur, Quantum World It rhitik.gaur@quantumworldit.com Reply to: rhitik.gaur@quantumworldit.com Greeting, I hope all is well with you For the following, Quantum World IT is seeking the best consultant profile. Please respond with your most recent resume if you are considering new opportunities. Looking Onsite || Support Executive || Norwood, GA (Onsite) Role Description: | High School Diploma. 2 years of relevant experience. Excellent customer service skills. Considerable working knowledge of most current released version or its most immediate predecessor of the following: Microsoft OS (Server/Workstation), Office365 or similar email suite, Microsoft Administration tools, Internet browsers (Chrome, Edge, Firefox) configurations. Excellent written and verbal communication skills Analytical and problem-solving thought process | Essential Skills: | Summary:Diagnose and troubleshoot incoming service desk calls. Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provide case status updates to management and end-users. Support and maintain effective relationships with users.Assist in the execution of projects, work assignments and workloads for the Service Desk personnel, ensuring adherence to departmental policy and procedures and provides reports on Service Desk activities, performance and operational issues. Contribute to the development of the workflow, processes, goals and policies to continually improve the quality of customer service and technical services provided by the Service Desk personnel. Provide dedicated first and limited second level support to ACI users of IT systems through multiple support channels including but not limited to phone, chat, and email. Assist in the development or enhancement of Service Desk applications as needed. Deliver high-quality customer focused service through maintaining availability of services to IT customers. To foster and maintain a customer driven culture. To document and provide accurate information through use of service desk applications. Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security. Perform other duties as assigned | Please enter the following information is needed for submission and share your visa and Photo id Position Applied for | | Candidate Full Name [As per Passport] | | Contact Number Primary & Secondary | | Email ID | | Current Location | | LinkedIn | | Passport No. | | Work Authorization | | Had ever worked with TCS in Past (Required filed) (Contract/Full Time) | | Are you comfortable for on-site | | Had you gotten covid vaccination doses | | Rate expectation | | Thanks & Regards Rhitik Gaur Direct : +1 805 973 0148 Email: Rhitik.gaur@quantumworldit.com Quantum World Technologies Inc. 4281 Katella Ave, Suite #102 Los Alamitos CA 90720 USA Keywords: information technology California Georgia Idaho Looking Onsite || Support Executive || Norwood, GA (Onsite) rhitik.gaur@quantumworldit.com https://jobs.nvoids.com/job_details.jsp?id=2206938 |
rhitik.gaur@quantumworldit.com View All |
05:46 AM 26-Feb-25 |