| Only USC || Level 2 IT Support || San Francisco, California ONSITE at California, Maryland, USA |
| Email: [email protected] |
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From: Sumit Kumar Munda, Vyze [email protected] Reply to: [email protected] Only USC Visa Job Description: We are seeking a Level 2 IT Support Specialist to provide white glove technical support to end users in a fast-paced financial environment. This role requires exceptional customer service, strong troubleshooting skills, and experience supporting executives and high-profile users with urgency and professionalism. Responsibilities: Provide white glove IT support to executives, VIPs, and end users, ensuring a seamless technology experience. Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments. Support Microsoft 365, VPN, virtual desktops, and collaboration tools (Zoom, Teams, etc.). Manage and escalate complex technical issues to Level 3 teams when necessary. Assist with device setup, upgrades, and replacements (laptops, mobile devices, peripherals). Provide hands-on support for AV and conference room technology in a corporate setting. Document solutions and contribute to knowledge-based articles for efficient problem resolution. Ensure all support requests are handled with professionalism, discretion, and a customer-first approach. Requirements: 3+ years of Level 2 IT support experience, preferably in a financial or corporate environment. Strong knowledge of Windows, macOS, Microsoft 365, Active Directory, VPNs, and mobile device management (MDM). Experience providing white glove support to executives and high-profile users. Excellent troubleshooting skills with hardware, software, and networking issues. Familiarity with ITSM tools (ServiceNow, Jira, etc.) for ticket tracking and documentation. Strong verbal and written communication skills, with the ability to support users of varying technical proficiency. Ability to work under pressure, prioritize tasks, and deliver exceptional service in a high-stakes environment. Additional Details: This is a 6-month contract with the potential for extension or full-time hire based on performance. Candidates must be comfortable working in an onsite financial industry setting. Keywords: information technology Only USC || Level 2 IT Support || San Francisco, California ONSITE [email protected] |
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| 07:57 AM 26-Feb-25 |