| Hiring for 365 Support Executive-Norwood,GA at Norwood, Georgia, USA |
| Email: mohammed.rehman@scalable-systems.com |
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https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2207026&uid= From: Mohammed, Scalable Systems mohammed.rehman@scalable-systems.com Reply to: mohammed.rehman@scalable-systems.com Job Title: 365 Support Executive Location: Norwood, GA (TCS - ) | 12+ Months Job Summary: We are looking for a Support Executive to provide IT service desk support, troubleshooting, and issue resolution for employees. The role involves diagnosing technical problems related to desktops, laptops, networks, and remote access while ensuring timely case resolution and excellent customer service. Key Responsibilities: Diagnose and troubleshoot incoming service desk calls related to IT issues. Provide first and limited second-level IT support via phone, chat, and email. Assist employees with desktop, laptop, and network service issues (local and remote). Ensure timely resolution or escalation to the appropriate technical teams. Maintain case status updates for management and end-users. Support Microsoft OS (Server/Workstation), Office 365, and administration tools. Assist in workflow optimization, process improvement, and service desk enhancements. Document incidents and resolutions in service desk applications. Adhere to corporate policies, including ACI Code of Ethics and Global Information Security. Contribute to IT projects and service desk performance reporting. Required Skills & Qualifications: High School Diploma (Associates/Bachelors degree preferred). 8 years of relevant IT support experience. Strong knowledge of Microsoft OS (Server/Workstation), Office 365, and administration tools. Familiarity with VPN clients, Microsoft Entra ID, Mobile Device Management, and VDI applications. Experience with Mac OS, iPads, and the Mac ecosystem is a plus. Excellent customer service, communication, and problem-solving skills. Certifications such as Microsoft Certified Professional (MCP), CompTIA, or related IT certifications are a plus. Keywords: information technology Georgia Idaho Hiring for 365 Support Executive-Norwood,GA mohammed.rehman@scalable-systems.com https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2207026&uid= |
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| 10:16 AM 26-Feb-25 |