| Mobile device Support Technician || Quincy, MA || Hybrid at Quincy, Massachusetts, USA |
| Email: [email protected] |
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From: Roopesh Sharma, VIZON INC [email protected] Reply to: [email protected] Hello, Hope you are doing great. Please response me on my official email - [email protected] Please ensure that the resume does not exceed 5 pages. NOTE : Need DL of MA for this position, Nearby states like Connecticut, vermont, Maine, New Hampshire and Rhode Island candidates can also be submitted. Job Title: Mobile device Support Technician Location: Quincy, MA Hybrid Local candidates only. DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES: Mobile Device Support Technician Provide mobile smartphone and tablet support for health and human services workers across the state. Provide support for new and ongoing Mobility-related projects, including small, medium and large-scale migrations and equipment upgrades. Respond to requests from internal and authorized external business units in a timely manner for Tier I-III support: telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues. Enforce mobile device policies and procedures in the EMM environment. Provide deployment support for all approved applications within our EMM catalog. Collaborate with service vendors to ensure highest quality service and support on behalf of our Commonwealth EMM. Maintain system and security integrity by identifying, addressing and resolving compliance issues. Build and maintain system configuration and user-accessible documentation as well as EMM continuity documentation. Participate in team meetings and provide routine status updates. Lend experience and insight into next-generation Enterprise Mobility Management (EMM) services for a large enterprise. Hybrid position. QUALIFICATIONS: (Knowledges, Skills, Abilities) At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization. Experience working in state government is preferred but not necessary. Exceptional experience with use of all Microsoft O365 products 1-3 years of relevant work experience and basic knowledge with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and Unified Endpoint Management (UEM). Specific experience with Microsoft InTune, Workspace One (AirWatch) and Apple Business Manager is required, as well as familiarity with carrier portals for T-Mobile and Verizon. Keywords: information technology Massachusetts Mobile device Support Technician || Quincy, MA || Hybrid [email protected] |
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| 12:49 AM 27-Feb-25 |