| Looking Onsite || Genesys Engage, CTI Genesys || Phoenix, AZ (Onsite) || TCS at Phoenix, Arizona, USA |
| Email: anjali.pandey@quantumworldit.com |
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https://jobs.nvoids.com/job_details.jsp?id=2210846&uid= From: Anjali Pandey, Quantum World anjali.pandey@quantumworldit.com Reply to: anjali.pandey@quantumworldit.com Greeting, I hope all is well with you For the following, Quantum World IT is seeking the best consultant profile. Please respond with your most recent resume if you are considering new opportunities. Looking Onsite || Genesys Engage, CTI Genesys || Phoenix, AZ (Onsite) || TCS - WAC integration via frame embedded in WDE. Assistance with troubleshooting WDE upgrades. Support for troubleshooting Desktop Bridge upgrades. Troubleshooting integration, security, and data transmission issues (e.g., Customer ID 000000000000 entered on WDE; Customer ID entered with fewer than 12 digits on WDE). Ensuring the flow of information to portals through WDE. Configuration changes/settings for WDE IDs. Assistance in troubleshooting/debugging platform issues using WDE logs. Support during end-to-end calls related to platform changes/upgrades. Assistance during disaster recovery activities and related testing. Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP. Handling Citrix-based CCPs versus non-Citrix. Desktop bridge setup and upgrades. Configuration changes. Addressing issues with customer IDs not being transmitted or set to zeros, including WDE changes to resolve data issues such as blank customer IDs. Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues.- Fetching platform logs. Troubleshooting related to Nuance GUI, SIP servers, and service servers. Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success. Build backend APIs/ Handling and troubleshooting day-to-day operations Identifying problems or known errors and doing RCAs. Participate in performance testing and tuning activities. Tracking of Critical patches. knowledge in Agile methodology. Should have good experience in Banking and financial services domain. Need to be local to Phoenix geography. Please enter the following information is needed for submission and Photo id Position Applied for | | Candidate Full Name [As per Passport] | | Contact Number Primary & Secondary | | Email ID | | Current Location | | Work Authorization | | Experience | | Had ever worked with TCS in Past (Required filed) | | Are you comfortable for on-site | | LinkedIn id | | Had you gotten covid vaccination doses | | Rate expectation | | Warm Regards Anjali Pandey Contact: + 18053879682 Email: Anjali.Pandey@quantumworldit.com Quantum World Technologies Inc. Keywords: information technology Arizona Idaho Looking Onsite || Genesys Engage, CTI Genesys || Phoenix, AZ (Onsite) || TCS anjali.pandey@quantumworldit.com https://jobs.nvoids.com/job_details.jsp?id=2210846&uid= |
| anjali.pandey@quantumworldit.com View All |
| 03:53 AM 27-Feb-25 |