| Application Support Engineer - Seattle, WA - Onsite at Seattle, Washington, USA |
| Email: justin@gacsol.com |
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https://jobs.nvoids.com/job_details.jsp?id=2215095&uid= From: Justin Davis, GAC Solutions justin@gacsol.com Reply to: justin@gacsol.com Hi, I hope you're doing well! #1 Job Description: Consumer Retail Technology Application Support Engineer Location: Seattle, WA - Onsite 6-12 months We are seeking a skilled and dedicated Consumer Retail Technology Application Support Engineer to join our dynamic team. In this role, you will be responsible for providing comprehensive technical support for our business-critical software applications, with a focus on retail and restaurant solutions. You will play a crucial role in ensuring smooth operations, resolving issues, and contributing to the continuous improvement of our application services. Application Services: Provide technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner. Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems. Serve as the primary point of contact for application-related inquiries, working with users to address their needs. Support retail and hospitality software products, including Oracle Symphony, RES 3700, and 9700. Troubleshoot and resolve issues related to POS and Mobile POS automation and integration. Release & Deployment: Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards. Assist with the release, deployment, and rollout of new software versions or updates to users. Ensure smooth transition and minimal disruption during application changes, including user training and documentation. Perform enhancements as per requirements and ability to deploy. Support staging and installation processes. TechOps and L3 Support: Provide L3 support for TechOps-related issues. Troubleshoot and resolve complex technical problems related to software and hardware. Address networking issues, including DHCP and DNS. Support retail platforms including POS, KDS, and Back Office systems. Assist with cloud platform-related queries and issues. Reporting & Management: Collect and analyze data from applications to generate reports and provide insights to stakeholders. Monitor application usage and performance metrics to identify trends and potential issues. Provide recommendations for improving workflows or streamlining processes through better application use. Work with project managers and customers to ensure applications meet evolving business requirements. Update AOD and Knowledge documents as needed. Education: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience). Experience: Minimum of 5 years of IT Support experience, preferably in installing, configuring, supporting, and administering food and beverage management software products like Oracle Symphony, RES 3700, 9700. At least 3 years of relevant work experience in IT Support, Application Support, or Technical Support with direct customer contact experience. Technical Skills: Proficiency in Oracle Symphony, Windows 11, Marimba, Power, and Python. Experience with POS and Mobile POS automation and integration. Working knowledge of networks, PCs, and ability to resolve installation issues. Familiarity with operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware). Knowledge of payment processing systems and technologies. Experience with SCCM/Retail environments. JavaScript experience (preferred). Familiarity with automated support management and tracking tools. Soft Skills: Excellent problem-solving and troubleshooting skills. Strong communication skills, with the ability to explain complex technical concepts to non-technical users. Customer-oriented approach with the ability to work both independently and as part of a team. Experience with IT service management frameworks preferred (e.g., ITIL). Knowledge of application performance monitoring tools. Experience with cloud platforms such as AWS, Azure, or Google Cloud Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis. #2 Job Description: Junior Consumer Retail Technology Application Support Engineer Location: Seattle, WA - Onsite 6-12 months We are seeking a talented and motivated Junior Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry. Application Support and TechOPS: Provide L3 support for TechOPS. Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner. Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems. Serve as the primary point of contact for application-related inquiries, working with users to address their needs. Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems. Release & Deployment: Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards. Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems. Ensure smooth transition and minimal disruption during application changes, including user training and documentation. Perform enhancements as per requirements and deploy them effectively. Support staging and installation processes for retail technology solutions. Reporting & Management: Collect and analyze data from applications to generate reports and provide insights to stakeholders. Monitor application usage and performance metrics to identify trends and potential issues. Provide recommendations for improving workflows or streamlining processes through better application use. Work with project managers and customers to ensure applications meet evolving business requirements. Update AOD and Knowledge documents as needed. Technical Skills: Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700. Provide technical support for Point of Sale (POS) and Mobile POS automation and integration. Manage and resolve networking issues related to DHCP and DNS in retail environments. Support POS printers and cloud platforms. Utilize automated support management and tracking tools to manage customer requests and issues efficiently. Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience: 1-3 years of IT support experience, preferably in food and beverage management software products. Technical Skills: Hands-on experience with Oracle Simphony, RES 3700, or 9700. Proficiency in POS and Mobile POS automation and integration. Basic understanding of Oracle/SQL databases. Knowledge of Windows 11, Marimba, Power, and Python. Familiarity with Microsoft Azure cloud platform. Working knowledge of networks, PCs, and ability to resolve installation issues. Experience with payment processing systems and technologies. Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware). Experience using automated support management and tracking tools in a support center environment. Soft Skills: Excellent problem-solving and troubleshooting skills. Strong communication skills, with the ability to explain complex technical concepts to non-technical users. Customer-oriented, with the ability to work both independently and as part of a team. Analytical thinking and attention to detail. Ability to work effectively in a fast-paced, team-oriented environment. Willingness to learn and adapt to new technologies and processes. Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A). JavaScript and SQL experience. Knowledge of endpoint management tools such as SCCM/Retail. Experience with IT service management frameworks (e.g., ITIL). Knowledge of application performance monitoring tools. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis. Thanks, Justin Davis Sr Technical Recruiter E: justin@gacsol.com Keywords: rlang information technology Washington Application Support Engineer - Seattle, WA - Onsite justin@gacsol.com https://jobs.nvoids.com/job_details.jsp?id=2215095&uid= |
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| 04:33 AM 28-Feb-25 |