Job Details

Home

Urgent Requirement /Incident and Production Support Specialist / Plano, TX OR Reston, VA /Hybrid at Plano, Texas, USA

Email: asraf.twsol@gmail.com

https://shorturl.at/zCvmO
https://jobs.nvoids.com/job_details.jsp?id=2215840&uid=

Role Name:Incident and Production Support Specialist
Location: Plano, TX OR Reston, VA
Role Type: Hybrid. Candidates need to provide a declaration in the attached format.

Shifts: Candidates should be open to
rotational shifts, or a constant night/day shift based on the roster (similar to GOC).

Note:Only H1B and USC , Rate $50 hr on c2c

Job Description:
Key Responsibilities:
Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
Good communication skills (oral and written).
Attention to detail and ability to multitask.
Knowledge and use of ticketing systems.
Knowledge of:
Unix/Linux
Cloud services (Amazon)
Proficiency in running incident calls with up to 25 people.
Managing incident data using tools like SharePoint and Confluence.
Experience in managing helpline numbers.
Experience troubleshooting and managing triage calls with cross-functional teams.
Use of Office products (Excel, Word, Outlook).
Perform and manage production support tasks requiring IT expertise and knowledge of business processes.
Manage and resolve incidents utilizing knowledge articles and prior experience.
Execute changes based on instructions or knowledge base.
Monitor and execute production processing as per requests or runbooks.
Perform proactive monitoring of systems and applications.
Lead and manage triage efforts for incidents with potential business impact.
Communicate, coordinate, and work with other groups to ensure production environment availability.
Manage troubleshooting calls with cross-functional teams.
Use tools, dashboards, and command-line for troubleshooting.
Engage and escalate as necessary to expedite recovery and minimize impact.
Top 3 Must-Have Skills:
Use of tools such as xMatters, Everbridge, and direct phone calls as needed.
Proficiency in Office products (Excel, Word, Outlook).
On-call 24x7 primary support.
Education/Experience:
1-3 years of IT and Cloud support experience.
Bachelor's degree or equivalent training required.

--

Keywords: information technology Texas Virginia
Urgent Requirement /Incident and Production Support Specialist / Plano, TX OR Reston, VA /Hybrid
asraf.twsol@gmail.com
https://shorturl.at/zCvmO
https://jobs.nvoids.com/job_details.jsp?id=2215840&uid=

asraf.twsol@gmail.com
View All

07:39 PM 28-Feb-25

To remove this job post send "job_kill 2215840" as subject from asraf.twsol@gmail.com to usjobs@nvoids.com. Do not write anything extra in the subject line as this is a automatic system which will not work otherwise.

Your reply to asraf.twsol@gmail.com -

To

Subject
Message -

asraf.twsol@gmail.com wrote:
Role Name:Incident and Production Support Specialist 
Location: Plano, TX OR Reston, VA
Role Type: Hybrid. Candidates need to provide a declaration in the attached format.

Shifts: Candidates should be open to 
rotational shifts, or a constant night/day shift based on the roster (similar to GOC).

Note:Only H1B and USC , Rate $50 hr on c2c

Job Description:
Key Responsibilities:
Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
Good communication skills (oral and written).
Attention to detail and ability to multitask.
Knowledge and use of ticketing systems.
Knowledge of:
Unix/Linux
Cloud services (Amazon)
Proficiency in running incident calls with up to 25 people.
Managing incident data using tools like SharePoint and Confluence.
Experience in managing helpline numbers.
Experience troubleshooting and managing triage calls with cross-functional teams.
Use of Office products (Excel, Word, Outlook).
Perform and manage production support tasks requiring IT expertise and knowledge of business processes.
Manage and resolve incidents utilizing knowledge articles and prior experience.
Execute changes based on instructions or knowledge base.
Monitor and execute production processing as per requests or runbooks.
Perform proactive monitoring of systems and applications.
Lead and manage triage efforts for incidents with potential business impact.
Communicate, coordinate, and work with other groups to ensure production environment availability.
Manage troubleshooting calls with cross-functional teams.
Use tools, dashboards, and command-line for troubleshooting.
Engage and escalate as necessary to expedite recovery and minimize impact.
Top 3 Must-Have Skills:
Use of tools such as xMatters, Everbridge, and direct phone calls as needed.
Proficiency in Office products (Excel, Word, Outlook).
On-call 24x7 primary support.
Education/Experience:
1-3 years of IT and Cloud support experience.
Bachelor's degree or equivalent training required.

--

Keywords: information technology Texas Virginia 
Urgent Requirement /Incident and Production Support Specialist / Plano, TX OR Reston, VA /Hybrid
asraf.twsol@gmail.com

Your email id:

Captcha Image:

Captcha Code:

Pages not loading, taking too much time to load, server timeout or unavailable, or any other issues please contact admin at me@nvoids.com

Time Taken: 8

Location: Plano, Texas