| Job Role: IT Engineer II/AWS Admin Location: Plano, TX or Reston, VA at Reston, Virginia, USA |
| Email: [email protected] |
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Job Role : IT Engineer II Location: Plano, TX or Reston, VA (Hybrid; Candidates need to provide a declaration, which is below the job description) Shifts: Candidates should be open to rotational shifts or a constant night/day shift based on the roster (similar to GOC) Duration: 1+ Year Rate: $40/hr Hexaware/Fannie Mae COMPLETE DESCRIPTION: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. TOP 3 MUST-HAVE SKILLS: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. EDUCATION/EXPERIENCE: 1-3 years of IT and Cloud support experience. Bachelor's degree or equivalent training required. CANDIDATES WILL SUPPORT THE FOLLOWING KEY AREAS: Production support Application & Cloud Infrastructure support Incident management Command center Production stability Observability Strong administrative experience in AWS On-call 24x7 support Experience with ticketing systems such as Jira, ServiceNow, etc. Experience with monitoring tools and Splunk Strong written and interpersonal skills -- Tauheed Saleem Talent Acquisition Executive M: Email: [email protected] LinkedIn- linkedin.com/in/tauheed-saleem-92ab546a/ www.teamwaresolutions.net | Teamware Solutions INDIA | NORTH AMERICA | MIDDLE EAST | | | Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology Texas Virginia Job Role: IT Engineer II/AWS Admin Location: Plano, TX or Reston, VA [email protected] |
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| 07:50 PM 28-Feb-25 |