| incident and Production Support Specialist Location: Plano, TX OR Reston, VA at Plano, Texas, USA |
| Email: [email protected] |
|
incident and Production Support Specialist Location: Plano, TX OR Reston, VA Role Type: Hybrid. Shifts: Candidates should be open to rotational shifts, or a constant night/day shift based on the roster (similar to GOC). Duration: One-year contract Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of: Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Top 3 Must-Have Skills: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. Education/Experience: 1-3 years of IT and Cloud support experience. Bachelor's degree or equivalent training required. Position 2 Cloud Operations and Incident Management Lead Location: Plano, TX OR Reston, VA Role Type: Hybrid. Shifts: Candidates should be open to rotational shifts, or a constant night/day shift based on the roster (similar to GOC). Duration: One-year contract Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Coordinate and manage changes to the production environment while ensuring safety and soundness. Lead operational implementation and maintenance of complex IT infrastructure and application projects. Troubleshoot and resolve advanced and complex system, service, and application issues. Provide guidance and training to junior team members. Identify and drive automation initiatives. Propose and implement system performance enhancements. Resolve monitoring and alerting issues, including threshold updates and new monitors. Handle compliance activities, including access and password management. Handle escalated incidents and lead critical incident response efforts and root cause analysis. Lead critical application releases and implementations. Update configurations, including testing and peer reviewing. Create/modify code, scripts, and monitors to resolve or prevent incidents. Collaborate with teams to enhance monitoring tools and processes. Provide reporting and analysis on business-impacting incident trends. Skills Required: Good communication skills (oral and written). Attention to detail and multitasking ability. Proven experience with: Unix/Linux AWS cloud platforms (Certification required) Advanced scripting and automation skills Monitoring tools like Extrahop, SolarWinds, and Catchpoint Analyzing dashboards and reporting tools to identify trends and patterns Hands-on experience with Splunk and other transaction-level monitoring tools. Top Must-Have Skills: ITIL Certification is required. Proficiency in Office products (Excel, Word, Outlook). Education/Experience: 5-10 years of cloud operations and engineering experience. Bachelor's degree. Position 3 Senior Incident and Operations Manager Location: Plano, TX OR Reston, VA Role Type: Hybrid. Shifts: Candidates should be open to rotational shifts, or a constant night/day shift based on the roster (similar to GOC). Duration: One-year contract Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail. Deep expertise in: Enterprise infrastructure (on-prem and cloud hybrid) AWS Cloud Computing (Certification required) Cloud Architecture, Security Framework, System Operations, Network, Database, and Development/DevOps. Perform analysis, design, and implementation of solutions to issues in the environment. Represent solutions to management for approval. Implement and oversee enterprise-level IT systems and services. Lead critical incident response efforts and root cause analysis. Lead critical application releases and implementations. Interface and maintain partnerships with vendors and service providers. Represent the team in discussions with business, development, and management. Act as a subject matter expert for services/applications/infrastructure. Create dashboards, automation scripts, and tools to increase observability and reduce manual work. Top Must-Have Skills: ITIL Certification is required. Proficiency in Office products (Excel, Word, Outlook). 10+ years of experience in cloud operations and engineering, along with development/scripting or cloud architecture experience. Education/Experience: Bachelor's degree. -- Tauheed Saleem Talent Acquisition Executive M: Email: [email protected] LinkedIn- linkedin.com/in/tauheed-saleem-92ab546a/ www.teamwaresolutions.net | Teamware Solutions INDIA | NORTH AMERICA | MIDDLE EAST | | | Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology Texas Virginia incident and Production Support Specialist Location: Plano, TX OR Reston, VA [email protected] |
| [email protected] View All |
| 08:23 PM 28-Feb-25 |