| Urgent requirement Incident Manager and Production Support Specialist-$50-Fixed-Onsite-C2C at Plano, Texas, USA |
| Email: [email protected] |
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Hexaware, if you have Submitted to Hexaware with in 90 days, please dont share profile, Passport no and Active LinkedIn Must H1B/USC only/ Passport Number Must for H1B Hi My name is Ajit Singh and I represent Teamware Solutions Inc. I came across the below job opportunity. Kindly go through the job details and let me know. If you would be interested. Role: Incident Manager and Production Support Specialist Location: Plano, TX OR Reston, VA (Onsite/Rotational Shift) Hexaware/End Client-Confidential Duration: 12+ Months Need Profile : 9+ Years ( Please Dont Share profile below 8+ years) Visa : H1B / USC only / Passport Number Must for H1B Job Description... Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of: Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Top 3 Must-Have Skills: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. Education/Experience: 1-3 years of IT and Cloud support experience. Bachelor's degree or equivalent training required. Candidates will support the following key areas: Production support Application & Cloud Infrastructure support Incident management Command center Production stability Observability Strong administrative experience in AWS On-call 24x7 support Experience with ticketing systems such as Jira, ServiceNow, etc. Experience with monitoring tools and Splunk Strong written and interpersonal skills -- Thanks & Regards Ajit Singh | Technical Recruiter Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 +1 214-817-2101 ,+91- 8085148130 :- [email protected] www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology golang Michigan Texas Virginia Urgent requirement Incident Manager and Production Support Specialist-$50-Fixed-Onsite-C2C [email protected] |
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| 08:39 PM 28-Feb-25 |