| Desktop Support Engineer // Florida/DC/Ohio/New York/Massachusetts/Vermont/New Hampshire // Contract at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2217756&uid= Hello, Greetings from Quantum World Technologies Inc. This is Mohd Jeesan, I am looking for an excellent resource for below requirement of my reputed Client. Please go through the JD and provide me the details with Updated RESUME: Title: Desktop Support Engineer Location: Florida/DC/Ohio/New York/Massachusetts/Vermont/New Hampshire Hire: 9+ Months Contract Job Description: Desktop Management - Infrastructure Services (IS) Role Description: Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues. PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform users existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations Provide onsite and remote technical assistance to End Users. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement) Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Good understanding of O365 and related support activities Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool Experience of working within SLAs and ITIL processes Effective written and verbal communication skills Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors. Thanks & Regards, Mohd Jeesan Quantum World Technologies Inc. 4281 Katella Ave, Suite # 102, Los Alamitos, CA, 90720 www.quantumworldit.com E: [email protected] Please consider the environment before printing this e-mail. DISCLAIMER The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. If you have received this communication in error, please notify the sender, delete the e-mail, and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing Quantum World Technologies Inc client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. Quantum World Technologies Inc. cannot guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, click here -- Keywords: access management information technology golang microsoft California Wisconsin Desktop Support Engineer // Florida/DC/Ohio/New York/Massachusetts/Vermont/New Hampshire // Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2217756&uid= |
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| 11:59 PM 28-Feb-25 |