| Salesforce Service Cloud Technical Program Manager - Hybrid ( 3 days a week) - Mountain View CA at Mountain View, California, USA |
| Email: [email protected] |
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From: Jitendra Kashyap, Tanisha Systems Inc [email protected] Reply to: [email protected] Hi Hope you are doing well! My name is Jitendra Kashyap, and I am a Staffing Specialist at Tanisha Systems Inc. We have urgent openings for one of our Client . If you are interested and available in the job market, please respond to my mail with your updated resume along with best time and number to reach. Job Title: Salesforce Service Cloud Technical Program Manager Location: Mountain View, CA (Onsite) Job Type : Contract Experience: Overall, 12 15 yrs of experience including 7 8+ of relevant background with salesforce Job Description: We are seeking an experienced Salesforce Service Cloud Technical Program Manager to lead technical initiatives within a customer service platform. You will oversee the end-to-end delivery of Service Cloud solutions, focusing on service management, CRM, and enhancing the customer experience. This role involves collaborating with cross-functional teams to implement and optimize Service Cloud technologies, ensuring alignment with business goals. Required Qualifications: 5+ years of experience managing large-scale technical programs, preferably in CRM or customer service. Strong hands-on experience with Salesforce Service Cloud Expertise in cloud-based applications and integration strategies. Proficiency in Agile methodologies (Scrum, Kanban) and project management. Strong problem-solving and communication skills . Key Responsibilities: Program Leadership: Lead cross-functional programs, ensuring timely delivery and alignment with business objectives. Service Cloud Optimization: Oversee the integration of Salesforce Service Cloud, driving automation and enhancing case management, customer interactions, and knowledge base. Stakeholder Management: Collaborate with product, engineering, and support teams to gather requirements and deliver solutions. Provide regular program updates and manage risks. Continuous Improvement: Implement metrics to drive performance improvements, system automation, and process innovation. Technical Expertise: Serve as the subject matter expert on Salesforce Service Cloud, guiding technical decisions and ensuring the latest best practices are applied. Preferred Qualifications: Experience with Salesforce Lightning and third-party integrations. Familiarity with cloud platforms and telecom-related industries. Relevant certifications like Salesforce Certified Service Cloud Consultant or PMP. With warm regards, | | Jitendra Kashyap Senior /Lead Recruiter Tanisha Systems Inc. [99 Wood Ave South Suite # 308, Iselin, NJ 08830] Desk - +1-732-377-3556 Email: [email protected] Web: www.tanishasystems.com | E-Verify, Certified Minority Business Enterprise MBE, Dun & Bradstreet CREDIBILITY CORP Certified Keywords: access management California New Jersey Salesforce Service Cloud Technical Program Manager - Hybrid ( 3 days a week) - Mountain View CA [email protected] |
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| 01:05 AM 01-Mar-25 |