| Technical Program Manager Service Cloud || Mountain View, CA/Hybrid || Contract C2C/W2 at Mountain View, California, USA |
| Email: [email protected] |
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No H1B Job Title: Technical Program Manager Service Cloud Location: Mountain View, CA/Hybrid Contract C2C/W2 Skills: Service Cloud Job Summary We are seeking an experienced Technical Program Manager to lead and drive programs focused on implementing and optimizing Salesforce Service Cloud solutions. The ideal candidate will have a blend of technical expertise, program management skills, and a deep understanding of Service Cloud capabilities. You will work closely with cross-functional teams, stakeholders, and external partners to deliver scalable and efficient customer support solutions. Key Responsibilities Program Management Define program goals, scope, timelines, and deliverables for Service Cloud implementations and enhancements. Develop and manage project plans, resource allocations, and risk mitigation strategies. Monitor progress and ensure alignment with organizational priorities and objectives. Stakeholder Collaboration Partner with business leaders to gather requirements, identify pain points, and define success metrics. Collaborate with development, QA, and operational teams to ensure seamless implementation and deployment. Service Cloud Expertise Lead the design, customization, and optimization of Salesforce Service Cloud functionalities, including Omni-Channel, Case Management, Knowledge Base, and Live Chat. Advocate for best practices in leveraging Service Cloud for customer support and service delivery. Technical Leadership Facilitate discussions around system architecture, integration, and technical solutions. Ensure technical feasibility and scalability of solutions, working with Salesforce developers and architects. Reporting and Documentation Maintain program documentation, including requirement specs, change requests, and training materials. Provide regular updates to stakeholders through dashboards, reports, and presentations. Thanks & Regards, Pranshu Singh (Technical Recruiter) E:- [email protected] K&K Global Talent Solutions Inc. 7901 4th St N, St Petersburg, Florida 33702, US. | US | Canada | Germany | India *This email and any attachments are confidential and may be privileged. If you are not the intended recipient, please notify the sender and delete this email from your system . We will not save your details in any of our emails, Computers, Databases, Intranet portals, Cloud database etc. Your details will only be used for the purpose of recruitment for the job that we discussed. We will delete your details as soon as the recruitment process is finished. In case if you are not interested to receive emails, please revert to us by mentioning REMOVE in the subject line. -- Keywords: quality analyst information technology wtwo California Technical Program Manager Service Cloud || Mountain View, CA/Hybrid || Contract C2C/W2 [email protected] |
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| 08:18 PM 03-Mar-25 |