| Immediate Job Opening_ Salesforce Developer (80%)/Architect (20%) with Strong Service Cloud & MIAW at Strong, Arkansas, USA |
| Email: [email protected] |
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Hii, I hope this email finds you well. My name is Kushal Raghuvanshi , a Technical Recruiter in Zenith Infotek. We are currently seeking a highly skilled and motivated individual for the position o f Salesforce Developer If you or someone you know might be a good fit for this position, I encourage you to review the below job description. If interested, please feel free to reach out to me directly. Job Title: Salesforce Developer(80%)/Architect (20%) with Strong Service Cloud & MIAW preferred Education domain. Location : Hybrid (90% remote & 6 months maybe they once time) Duration: 12+ Months Mandatory Key skills : MIAW, Service cloud, Salesforce developer - 80% & salesforce Architect - 20% is must Required Skills: Extensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console. Deep understanding of MIAW configuration options, chat protocols, and integration capabilities . Familiarity with Apex coding (if needed for custom development) and basic HTML/CSS for UI adjustments. Ability to understand customer needs and design chat experiences that optimize support interactions. Setting up and customizing MIAW chat features, including chat buttons, pre-chat forms, routing rules, and agent availability settings within the Service Cloud console. Configure advanced call center capability to enable both phone and live chat based customer support. Connecting MIAW to existing Service Cloud case management systems to seamlessly transition live chat conversations into support tickets. Designing and customizing the look and feel of the chat interface to align with brand guidelines. Monitoring key MIAW metrics like chat volume, resolution times, customer satisfaction, and agent performance. Identifying and resolving issues related to MIAW functionality, including chat connectivity, user authentication, and message delivery. Thank you! Respectfully Yours, Kushal Raghuvanshi || Technical Recruiter Zenith Infotek LLC | 4400 State Hwy 121, Suite 335, Lewisville, TX 75056 Kushal.r @zenithinfotek.com | | sender notified by Mail Track for Gmail | -- Keywords: user interface rlang information technology Texas Immediate Job Opening_ Salesforce Developer (80%)/Architect (20%) with Strong Service Cloud & MIAW [email protected] |
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| 12:55 AM 04-Mar-25 |