| IVR Business Analyst at Alpharetta, Georgia, USA |
| Email: [email protected] |
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From: AJAy, KK Software Associates [email protected] Reply to: [email protected] Job Role :- IVR Business Analyst Work Location :- TCS - Atlanta, GA - ALPHARETTA, GA - Onsite Role Description: - Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, UIs ,BPM - Contact Center subject matter expert with IVR knowledge. Working with Business and Development teams to determine required technical solutions. - Documenting business and functional requirements, including data flow, business rules, and use cases-Document the end to end architecture of the solution . - Understanding and being able to translate data logic and data transformations - Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise - Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions - Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements - Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes Competencies: Agile Way of Working, IT IS_CNS_Contact Center_Cisco Experience (Years): 8-10 Essential Skills: - Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge - Familiarity with Agile Processes, Ceremonies, and Structure as the role involves support one or more Data Ingestion squads - Data driven, ability to write moderate to complex queries to perform adequate analysis on data for requirements gathering - Familiarity with using JIRA or equivalent software to document and track user stories - Excellent interpersonal skills and ability to thrive in a collaborative environment - Goal-orientated, self-motivated and adapts to changing situations and requirements - Strong organizational and analytical skills; must be detail-oriented - Bachelors degree or higher degree in technical field or equivalent Keywords: Contact Center subject matter expert with IVR knowledge Keywords: quality analyst information technology Georgia IVR Business Analyst [email protected] |
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| 02:09 AM 04-Mar-25 |