| Contact Center subject matter expert with IVR knowledge at Center, Colorado, USA |
| Email: [email protected] |
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From: Khadar, KK Associates LLC [email protected] Reply to: [email protected] We are hiring Contact Center subject matter expert with IVR knowledge Consultants for one of my client in Location:- Atlanta, GA interesting candidates please send resumes to [email protected] Contact:- 6146995972 -105 Position:- :- Contact Center subject matter expert with IVR knowledge Location: - Atlanta, GA JD:- Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, UIs ,BPM- Contact Center subject matter expert with IVR knowledge. Working with Business and Development teams to determine required technical solutions.- Documenting business and functional requirements, including data flow, business rules, and use cases-Document the end to end architecture of the solution .- Understanding and being able to translate data logic and data transformations- Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise- Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions- Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements- Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Direct: +1 614-699-5972 | Fax: (614) 413-3428 Email: [email protected] Keywords: quality analyst user interface Georgia Ohio Texas Contact Center subject matter expert with IVR knowledge [email protected] |
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| 05:34 PM 04-Mar-25 |