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Jira/Atlassian Product Support Analyst 2 at Austin, Texas 78701|| Remote at Austin, Texas, USA
Email: [email protected]
Hi Good Afternoon,

Hope you are doing
well              

We have a position for the below requirement.

Role: 
   Jira/Atlasian Product Support Analyst 2

Location  
Austin,
Texas 

78701||
Remote

Duration:4-6 Months

Job Id: 70125047

Department: TEA

Job Summary:

This Support and User Testing Analyst will be responsible for
providing first-line support to users experiencing issues with the CRM or TEA
Help Desk systems, troubleshooting problems, and ensuring the smooth operation
of the CRM and TEA Help Desk software.

This analyst will also develop, and conduct training programs
tailored to all levels of CRM and TEA Help Desk users, from beginners to
advanced users, to enhance their understanding and efficient use of the
systems.

This position works under limited supervision with considerable
latitude for the use of initiative and independent judgment and reports
directly to the CRM Director in the Customer Relationship Management & Data
Standards Department of the Office of Information Technology.

Develops, monitors, maintains, and delivers communication for the
CRM and TEA Help Desk product teams; helps team lead coordinate activities with
multiple stakeholders influencing the development of the CRM and TEA Help Desk
applications; contributes to and uses knowledge base articles

Monitors, reviews, and resolves Customer Relationship Management
(CRM) and TEA Help Desk software support incidents at an experienced level,
ensuring quality analysis, customer satisfaction, and satisfying SLAs; ability
to write, edit, and review support operating procedures and ticket responses

Monitors, reviews, and completes software User Acceptance Testing
(UAT) for all CRM and TEA Help Desk products; ensures all issues and
enhancement requests are updated accurately and timely

Preferred:
 a
working knowledge of Jira Software products

Minimum
Requirements:
 Candidates that do not meet
or exceed the minimum stated requirements
(skills/experience) will be displayed to customers but may not be chosen for
this opportunity.
|
Actual

Years

Experience
|
Years

Experience

Needed
|
Required/

Preferred
|
Skills/Experience
|
4
|
Required
|
Using
Atlassian Jira Products (Service Desk and Software)
|
4
|
Required
|
End
User Testing of software releases
|
2
|
Preferred
|
Using
Zendesk Help Desk
|
2
|
Preferred
|
Using
MS Modern Requirements
|
Best Regards,

Jason

Technical Recruiter

832.937.7008
 |  

 [email protected]

03/04/25, 01:17:44 PM |

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Keywords: information technology microsoft Idaho Texas
Jira/Atlassian Product Support Analyst 2 at Austin, Texas 78701|| Remote
[email protected]
[email protected]
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11:49 PM 04-Mar-25


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