| Rate $30 || Help Desk engineer || remote at Remote, Remote, USA |
| Email: [email protected] |
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From: Aditya Mishra, Anveta [email protected] Reply to: [email protected] Help Desk Remote Rate $30hr CTC USC and Gc Title is Product Support/Help Desk(5-7 years required) (so its like a Help Desk) So they'll be providing support on the smooth operation of CRM and their help desk software Send resume and Linked in and also filled out form - years and 3 references - name, title, company, phone, email Job Description MUST HAVE 5-7 years Required Product Support 4 years Required Using Atlassian Jira Products (Service Desk and Software) 4 years Required End User Testing of software releases 2 years Preferred Using Zendesk Help Desk 2 years Preferred Using MS Modern Requirements 5-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. This Support and User Testing Analyst will be responsible for providing first-line support to users experiencing issues with the CRM or TEA Help Desk systems, troubleshooting problems, and ensuring the smooth operation of the CRM and TEA Help Desk software. This analyst will also develop, and conduct training programs tailored to all levels of CRM and TEA Help Desk users, from beginners to advanced users, to enhance their understanding and efficient use of the systems. This position works under limited supervision with considerable latitude for the use of initiative and independent judgment and reports directly to the CRM Director in the Customer Relationship Management & Data Standards Department of the Office of Information Technology. Develops, monitors, maintains, and delivers communication for the CRM and TEA Help Desk product teams; helps team lead coordinate activities with multiple stakeholders influencing the development of the CRM and TEA Help Desk applications; contributes to and uses knowledge base articles Monitors, reviews, and resolves Customer Relationship Management (CRM) and TEA Help Desk software support incidents at an experienced level, ensuring quality analysis, customer satisfaction, and satisfying SLAs; ability to write, edit, and review support operating procedures and ticket responses Monitors, reviews, and completes software User Acceptance Testing (UAT) for all CRM and TEA Help Desk products; ensures all issues and enhancement requests are updated accurately and timely Thanks & Regards Aditya Mishra Us IT Recruiter Linkedin- https://www.linkedin.com/in/aditya-mishra-59466823b/ Email: [email protected] | 4694980325 Ext 408 |URL: http://www.anveta.com Address: 1333 Corporate Drive, Suite #108 Irving, TX 75038, USA ANVETA, Inc Keywords: information technology green card microsoft Texas Rate $30 || Help Desk engineer || remote [email protected] |
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| 12:11 AM 05-Mar-25 |