Home

Rate $30 || Help Desk engineer || remote at Remote, Remote, USA
Email: [email protected]
From:

Aditya Mishra,

Anveta

[email protected]

Reply to:   [email protected]

Help Desk

Remote
Rate $30hr CTC

USC and Gc
Title is Product Support/Help Desk(5-7 years required) (so its like a Help Desk) So they'll be providing support on the smooth operation of CRM and their help desk software

Send resume and Linked in and also filled out form - years and 3 references - name, title, company, phone, email

Job Description
MUST HAVE
5-7 years  Required        Product Support
4 years     Required        Using Atlassian Jira Products (Service Desk and Software)
4 years             Required        End User Testing of software releases
2 years     Preferred        Using Zendesk Help Desk
2 years             Preferred        Using MS Modern Requirements

5-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field.
Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent
judgment.  

This Support and User Testing Analyst will be responsible for providing first-line support to users experiencing issues with the CRM or TEA Help Desk systems, troubleshooting problems, and ensuring the smooth operation of the CRM and TEA Help Desk software. This analyst will  also develop, and conduct training programs tailored to all levels of CRM and TEA Help Desk users, from beginners to advanced users, to enhance
their understanding and efficient use of the systems.

This position works under limited supervision with considerable latitude for the use of initiative and independent judgment and reports directly to the CRM Director in the Customer Relationship Management & Data Standards Department of the Office of Information Technology.

Develops, monitors, maintains, and delivers communication for the CRM and TEA Help Desk product teams; helps team lead coordinate activities with multiple stakeholders influencing the development of the CRM and TEA Help Desk applications; contributes to and uses knowledge
base articles

Monitors, reviews, and resolves Customer Relationship Management (CRM) and TEA Help Desk software support incidents at an
experienced level, ensuring quality analysis, customer satisfaction, and satisfying SLAs; ability to write, edit, and review support operating
procedures and ticket responses

Monitors, reviews, and completes software User Acceptance Testing (UAT) for all CRM and TEA Help Desk products; ensures all issues and enhancement requests are updated accurately and timely

Thanks & Regards

Aditya Mishra
Us IT Recruiter

Linkedin- 

https://www.linkedin.com/in/aditya-mishra-59466823b/

Email: 

[email protected]

 | 
4694980325 Ext 408

 |URL: 
http://www.anveta.com

Address: 1333 Corporate Drive, Suite #108 Irving, TX 75038, USA

ANVETA, Inc

Keywords: information technology green card microsoft Texas
Rate $30 || Help Desk engineer || remote
[email protected]
[email protected]
View All
12:11 AM 05-Mar-25


To remove this job post send "job_kill 2226216" as subject from [email protected] to [email protected]. Do not write anything extra in the subject line as this is a automatic system which will not work otherwise.


Your reply to [email protected] -
To       

Subject   
Message -

Your email id:

Captcha Image:
Captcha Code:


Pages not loading, taking too much time to load, server timeout or unavailable, or any other issues please contact admin at [email protected]


Time Taken: 0

Location: ,