| Desktop Support or Help Desk or Technical Support :: Onsite in 420 Lexington Avenue | Suite 2620 | New York, NY 10170 (Local candidate only) :: Contract at Lexington, Massachusetts, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2226621&uid= From: Raveena Mourya, DMS Visions [email protected] Reply to: [email protected] Hi, Hope all is well, Please find the job description given below and let me know your interest. Position: Desktop Support / Help Desk / Technical Support Location: Onsite in 420 Lexington Avenue | Suite 2620 | New York, NY 10170 (Local candidate only) Contract: 6+ Months Contract Job Description: About the job Job Responsibilities: Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly. Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly. Develop and refine IT processes and procedures to enhance the companys knowledge base and improve efficiency. Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support. Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations. Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs. Ensure compliance with quarterly KPIs, including: First response time to tickets: <90 minutes Completion of tickets within SLA timeframe: 94% Quarterly audits of logins/users in IT systems On-time completion of M&A responsibilities: 90% Qualifications : Bachelors degree in IT or a related field (relevant experience considered). 3-5 years of experience in a Help Desk or technical support role. Availability for in-office support 4-5 days per week. Strong customer service and communication skills, with a team-oriented mindset. Proficiency in technical troubleshooting and attention to detail. Experience with: Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint) O365 Admin portal, SharePoint, Azure, and process documentation Network troubleshooting (experience with Fortinet preferred) Windows OS, macOS, Android OS, and iOS Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Thanks & Regards | Raveena Mourya US IT Recruiter, DMS Visions Inc | 972-325-9476 | dmsvisions.com/ | [email protected] | 4645 Avon Lane, Suite 210, Frisco, TX 75033 | linkedin.com/in/raveena-mourya-766314250 | | | | | Keywords: information technology New York Texas Desktop Support or Help Desk or Technical Support :: Onsite in 420 Lexington Avenue | Suite 2620 | New York, NY 10170 (Local candidate only) :: Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2226621&uid= |
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| 01:03 AM 05-Mar-25 |