| IT Systems Support Specialist ||New York, NY || Local Only || Local Only || Face to face Interview at York, New York, USA |
| Email: [email protected] |
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From: Roopesh Sharma, VIZON INC [email protected] Reply to: [email protected] Hello, Hope you are doing great. Please response me on my official email - [email protected] Please ensure that the resume does not exceed 5 pages. Job Title: IT Systems Support Specialist Location: Onsite - New York, NY 10170 Local Only Need LINKEDIN Interview- F2F About the job Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on non-profit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. Job Responsibilities: Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly. Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly. Develop and refine IT processes and procedures to enhance the companys knowledge base and improve efficiency. Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support. Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations. Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs. Ensure compliance with quarterly KPIs, including: First response time to tickets: <90 minutes Completion of tickets within SLA timeframe: 94% Quarterly audits of logins/users in IT systems On-time completion of M&A responsibilities: 90% Qualifications: Bachelors degree in IT or a related field (relevant experience considered). 3-5 years of experience in a Help Desk or technical support role. Availability for in-office support 4-5 days per week. Strong customer service and communication skills, with a team-oriented mindset. Proficiency in technical troubleshooting and attention to detail. Experience with: Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint) O365 Admin portal, SharePoint, Azure, and process documentation Network troubleshooting (experience with Fortinet preferred) Windows OS, macOS, Android OS, and iOS Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Keywords: information technology golang New York IT Systems Support Specialist ||New York, NY || Local Only || Local Only || Face to face Interview [email protected] |
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| 05:29 AM 05-Mar-25 |