| 100% Remote || Salesforce Service Cloud Developer (Contact Center Integration Must) || Long Term Contract at Center, Colorado, USA |
| Email: [email protected] |
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Contact center platforms (e.g., Genesys, Cisco, Amazon Connect, or Twilio) Must in recent years. Please mention if have. This is Only for H1/H4/L2 Visa. Please mention Visa status and Current location while sharing resume Job Title: Salesforce Service Cloud Developer (Contact Center Integration) Location: 100% Remote Type: : Long Term Contract Job Summary We are seeking an experienced Salesforce Service Cloud Developer to join our team. The ideal candidate will have a strong foundation in Salesforce development, particularly within Service Cloud, and hands-on experience integrating Salesforce with contact center solutions. You will be responsible for designing, developing, and enhancing the Service Cloud platform to meet customer service workflows, focusing on seamless integration with contact center technologies. Familiarity with Genesys integration with Salesforce will be considered a strong advantage. Key Responsibilities Collaborate with business analysts, stakeholders, and administrators to design and implement Salesforce Service Cloud solutions. Develop and customize Salesforce Service Cloud components, including case management, Omni-Channel, Service Console, and knowledge bases. Build and maintain integrations between Salesforce and contact center platforms (e.g., Genesys, Cisco, Amazon Connect, or Twilio). Design and implement CTI (Computer-Telephony Integration) solutions within Salesforce. Configure and manage Live Agent/Chat, bots, and contact routing features in Salesforce. Optimize workflows and automation using Apex Classes, Triggers, Visualforce, and Lightning Web Components (LWC). Conduct performance analysis and recommend improvements for both Salesforce and integrated contact center platforms. Ensure seamless data flow between Salesforce and external systems via APIs (e.g., REST/SOAP). Maintain and ensure unit testing, code deployments, and version control for quality assurance. Required Qualifications 35 years of experience working as a Salesforce Developer, with at least 2 years focused on Service Cloud. Hands-on experience in integrating Salesforce with contact center technologies (CTI adapters, dialers, or IVR systems). Proficiency in Apex, Visualforce, LWC, and Salesforce configuration tools. Solid experience with Salesforce API integration (REST/SOAP), middleware, and integration tools. Familiarity with Omni-Channel setup, automation (Flows, Process Builder), and Console customization. Knowledge of contact center basics, including call queueing, routing strategies, and live chat. Genesys integration experience is a strong plus. Salesforce Service Cloud Certification is a plus. Experience with Agile development processes and knowledge of DevOps CI/CD pipelines for Salesforce. Preferred Skills Familiarity with specific contact center platforms like Genesys, Cisco, or Amazon Connect. Exposure to handling customer data security and GDPR compliance within CRM/contact center workflows. Analytical mindset to troubleshoot and resolve integration and workflow issues effectively. Experience setting up reporting dashboards and KPIs in Salesforce for call center metrics. Your sincerely , Ajay Sharma | Sr. Technical Recruiter. Net 2Source Inc. Fax: (201) 221-8131 | Email: [email protected] Global HQ Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873 , USA Web: www.net2source.com Social: -- Keywords: continuous integration continuous deployment information technology New Jersey 100% Remote || Salesforce Service Cloud Developer (Contact Center Integration Must) || Long Term Contract [email protected] |
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| 08:30 PM 06-Mar-25 |