| HCL - ServiceNow Sr. ITOM Specialist, St. Louis, MO (Remote) at St Louis, Missouri, USA |
| Email: [email protected] |
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Auto req ID | 1535547BR | SR Number | DBS-/DBS-/2025/2607946 | Job Description (Posting). | Job Title: ServiceNow Sr. ITOM Specialist Location : St. Louis, MO (Remote) Note - Submit with Last 4 SSN, MMDD(DOB), Address and contact details. Job Summary: As an ITOM Specialist, you will be responsible for representing our Technologies in working closely with our ServiceNow implementation partner to ensure the successful design, development, and deployment of the ServiceNow platform. You will collaborate with internal stakeholders and external consultants to gather requirements, define objectives, and oversee the implementation of (Discovery)/CMDB (Asset & Config) and CSDM processes that align with our organizational goals and industry best practices. Key Responsibilities: Act as the primary point of contact between our Technologies and the ServiceNow implementation partner, facilitating effective communication and collaboration throughout the project lifecycle. Gather and document business requirements from internal stakeholders, ensuring alignment with ITOM/CMDB best practices and organizational objectives. Collaborate with the implementation partner to design, develop, and implement ITOM/CMDB processes on the ServiceNow platform,including Horizontal Discovery, CMDB and CSDM in a Services based architecture. Review and validate ServiceNow configurations, customizations, and workflows developed by the implementation partner to ensure they meet business needs and technical standards. Oversee functional testing, user acceptance testing (UAT), and go-live activities, ensuring a smooth transition to the new ServiceNow platform. Provide input on ServiceNow platform upgrades, patching, and maintenance activities, ensuring alignment with the overall IT strategy and minimizing disruptions to business operations. Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITOM/CMDB processes and identify areas for improvement. Facilitate training sessions and workshops for end-users and IT staff to ensure effective adoption of the ServiceNow platform. Ensure compliance with ITOM/CMDB policies, standards, and regulatory requirements throughout the implementation process. Stay up-to-date with the latest ServiceNow features, updates, and industry trends to provide informed recommendations for continuous improvement. Qualifications: No non-negotiable certifications, but deployment qualifications for ITOM (Horizontal Discovery), CMDB (Asset & Config) and CSDM in a service based architecture are preferred. Educational background in computer science is desirable but not mandatory. 5-10 years of experience in building and deploying complex software applications Bachelors degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered. 7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and development/Administration. Experience working in a client-facing role, ideally in collaboration with a third-party implementation partner. Proven experience in designing and implementing ITOM (Discovery)/CMDB (Asset and Config) and the CSDM processes, workflows, and automation on the ServiceNow platform. Strong understanding of ITIL best practices and experience applying them in an enterprise environment. Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders. ServiceNow Certified Developer, System Administrator (CSA), ITIL Certification, Certified Implementation Specialist (CIS) are highly preferred. Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment. Required Proficiency: ITOM Discovery. Horizontal discovery and configuration management database (CMDB). Experience in ServiceNow Discovery, CMDB and Asset Management Skill (Primary): | Domain Competencies (APPS)-Bus. Process-Healthcare-Bus. Process-Healthcare | Buy Rate Vendor | $60-$65/hr. C2C | About Cygnus Professionals, Inc. Cygnus is a Princeton, NJ-headquartered global Business IT consulting and software Services firm with offices in the USA and Asia. Cygnus offers and enables innovation and helps our clients accelerate time to market & grow their business. Over 15 years, we have taken great pride in continuing our deep relationships with our clients. For further information about CYGNUS, please visit our website www.cygnuspro.com Cygnus Belief We believe in our commitment to diversity & inclusion. Equal Employment Opportunity Statement Cygnus is an Equal Opportunity Employer. We ensure that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All our employment decisions are taken without looking into age, race, creed, color, religion, sex, nationality, disability status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other aspects of employment protected by federal, state, or local law. Applicants for employment in the US must have work authorization & Cygnus does not offer any sponsorship of a visa for employment authorization in the United States. Thanks and Regards, Ankush Verma | Lead Recruiter Office: 732 485 0000 - 9086 Direct: 209-260-5752 Email: ankush@ cygnuspro.com Cygnus Professional Inc. https://www.linkedin.com/in/ankush-verma-7a1818b2/ Keywords: information technology golang Idaho Missouri New Jersey HCL - ServiceNow Sr. ITOM Specialist, St. Louis, MO (Remote) [email protected] |
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| 10:40 PM 06-Mar-25 |