| ServiceNow SAFA Architect :: Location: TCS - San Francisco, CA at Francisco, Indiana, USA |
| Email: [email protected] |
|
Role name:ServiceNow SAFA Architect Role Description:Responsibilities: * Perform FIT GAP analysis on the Business requirements with ServiceNow Customer Success functionality.* Translate Business requirements into functional design documents and technical designs.* Configure ServiceNow Customer Success to meet Business requirements.* Develop unit test cases, expected results as per business requirements and processes.* Prepare mock data to mimic Clients business scenarios and perform unit testing.* Perform administrative functions including user management, permissions, reports, supporting system upgrades, and guide users on ServiceNow Customer Success best practices* Hands-on analysis and debugging of system and integration errors and issues, including recommendation of solutions* Coordinate with the integration team to support new enhancements and debug system issues* Work with operations and business partners to drive technology, business, and ServiceNow Customer Success best practices* Support and manage the change management process, including monthly/quarterly certifications for SOX compliance Desired Skills and Experience: *3+ years of experience working with ServiceNow Customer Success*3+ years working in a role with direct stakeholder interactions* Bachelors degree or foreign equivalent in Business Administration, Information Technology, Engineering, or a closely related field.* Experience with solution implementation in the areas of Customer Success.* Experience in integrating Customer Success data across enterprise level applications is an added advantage.*In-depth experience delivering robust Customer Success systems solutions Nice to Have : *ServiceNow Customer Success Certifications*Change management ticketing systems (JIRA) Competencies:Solution and Functional Architect (SAFA), ServiceNow Experience (Years):8-10 Branch | City | Location:TCS - San Francisco, CA -- Ashutosh Mishra | Network M: D : +1 2143909326 | E: Ashutosh.m @twsol.com www.teamwaresolutions.net Teamware Solutions INDIA | NORTH AMERICA | MIDDLE EAST Teamware Solutions does not encourage acceptance of any fees, payments, gifts, or other benefits in cash or in kind from any potential candidates seeking employment with the organization. Knowledge of such instances should be immediately communicated to [email protected] 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology California Michigan ServiceNow SAFA Architect :: Location: TCS - San Francisco, CA [email protected] |
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| 01:28 AM 07-Mar-25 |