| Contact Center AI (CCAI) Developer For Irvine, CA at Irvine, California, USA |
| Email: [email protected] |
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From: Manish Kumar, Scalable Systems [email protected] Reply to: [email protected] Position: Contact Center AI (CCAI) Developer Location: Irvine, CA Role & Responsibilities:The Google Cloud CCAI (Contact Center AI) Conversational Designer & Agent Assist Developer is responsible for designing, developing, and implementing engaging and effective conversational AI solutions using Google Clouds Contact Center AI platform. You will work closely with clients to understand their needs, design conversational flows, build integrations with Agent Assist, and ensure optimal performance and scalability. This role requires a strong understanding of conversational design principles, Google Cloud Platform (GCP) services, and development best practices. Key Responsibilities:+ Conversational Design & UX: Design and develop conversational flows using Dialogflow ES ,CX, incorporating best practices for dialogue flow, branching logic, error handling, and persona development. Craft engaging and effective conversational copy. Conduct user research and testing to optimize conversational experiences. Migration of Dialogflow ES to CX . + GCP & Agent Assist Integration: Integrate Dialogflow ES,CX with Agent Assist to provide real-time guidance and knowledge access to contact center agents. Utilize GCP services (Compute Engine, Cloud Storage, Cloud Functions, etc.) to support conversational AI solutions.+ Development & Integration: Develop custom integrations using APIs (REST, gRPC ) and scripting languages (e.g., Python, JavaScript, Node.js). Implement backend logic using Cloud Functions or similar serverless technologies. Manage code using Git. Debug and troubleshoot issues in conversational flows and integrations. Analyze data from Dialogflow ES,CX to identify areas for improvement and measure success.+ Collaboration & Communication: Collaborate with cross-functional teams (including designers, engineers, and client stakeholders) to deliver high-quality conversational AI solutions. Effectively communicate technical concepts to both technical and non-technical audiences.Experience: + Minimum of 3 years of experience in conversational design, including dialogue flow design, UX writing, and user research. Proficiency in using dialogue flow design tools like Dialogflow CX.+ Minimum of 2 years of experience with Dialogflow ES , CX, including fulfillment, integrations, webhooks, and analytics. 1+ year experience integrating Dialogflow CX with Agent Assist. Solid understanding of GCP fundamentals (Compute Engine, Cloud Storage, Cloud Functions, APIs). 1+ year experience with API integration (REST, gRPC ) and Cloud Functions.+ Minimum of 2 years of experience in at least one scripting language (Python, JavaScript, Node.js).+ Minimum 1 year experience with Git.+ Minimum 2 years of experience in debugging and troubleshooting.+ Minimum 1 year experience with data analysis and reporting and understanding of JSON and XML.+ Minimum of 1 year of experience with GCP.+ Bachelors degree or equivalent (minimum 12 years) work experience. Best Regards Manish Kumar Phone - +17327883626 Email ID: [email protected] Scalable Systems | Inspiring Innovation Big Data | Analytics | Integration | Intelligence www.scalable-systems.com Keywords: artificial intelligence user experience javascript California Idaho Contact Center AI (CCAI) Developer For Irvine, CA [email protected] |
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| 03:56 AM 07-Mar-25 |